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- Tasks: Lead a team to deliver exceptional customer service and manage daily shop operations.
- Company: Join Waitrose & Partners, the UK's largest employee-owned business focused on quality and service.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values kindness, respect, and innovation in retail.
- Qualifications: Strong leadership skills and experience in customer-facing roles are essential.
- Other info: Apply early as positions may close quickly; some roles require pre-employment vetting.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Join to apply for the Supermarket Assistant (Team Leader) role at Waitrose & Partners
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Join to apply for the Supermarket Assistant (Team Leader) role at Waitrose & Partners
This range is provided by Waitrose & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.Key Responsibilities Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include: – Supporting the shop\’s management team with managerial tasks and work with all other areas of the shop to meet customer demand. – Ensuring Partners are operating in a safe and legal manner. – Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors. – Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers. – Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more. – Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation. – Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates. – Maintaining a safe and tidy working environment with general shopkeeping tasks. Essential skills/experience you\’ll need – Good people and leadership skills. – Good understanding of retail and how to maximise commercial success. – Experience of working in a customer facing role – Good stakeholder management skills when working with third parties and the wider Partnership. Desirable skills/experience you may have -Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Supermarket Assistant (Team Leader) employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant (Team Leader)
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and community will help you align your answers during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous leadership experience you have, even if it's informal. Discussing how you've motivated or supported others in a retail environment can demonstrate your capability as a Team Leader.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Being able to share specific instances where you've gone above and beyond for customers will show your dedication to excellent service.
✨Tip Number 4
Research common challenges faced in retail management and think about how you would address them. This will not only prepare you for potential interview questions but also demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Supermarket Assistant (Team Leader)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership. Emphasise any previous roles where you managed a team or provided excellent customer service, as these are key for the Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone the extra mile in past roles to enhance customer satisfaction and drive sales.
Highlight Relevant Skills: In your application, clearly outline your people and leadership skills. Provide examples of how you've successfully managed teams or projects, and how you can contribute to the Waitrose brand's commitment to excellent service.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Waitrose & Partners and their values in your application. Express why you want to be part of their team and how you align with their mission to create a happier world through exceptional service.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Customer Service
As a Team Leader, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to the Waitrose ethos of Partner-led service.
✨Highlight Leadership Skills
Discuss your experience in leading teams or managing projects. Provide specific instances where you motivated others or resolved conflicts. This will showcase your ability to support the shop's management team effectively.
✨Understand Retail Dynamics
Familiarise yourself with retail operations and how to maximise commercial success. Be ready to discuss strategies you've used in the past to drive sales or improve customer satisfaction, as this aligns with the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a retail environment. Think about potential challenges you might face as a Team Leader and how you would address them, such as managing stock levels or ensuring safety compliance.
