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- Tasks: Lead a team to provide exceptional customer service and manage shop operations.
- Company: Join Waitrose & Partners, the UK's largest employee-owned business focused on quality and service.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values kindness, respect, and innovation in retail.
- Qualifications: Must be 18+, with good leadership skills and experience in customer-facing roles.
- Other info: Apply early as vacancies may close quickly; pre-employment vetting may be required.
The predicted salary is between 24000 - 36000 £ per year.
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This range is provided by Waitrose & Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit. Due to working time regulations, applicants must be 18 years or over to apply.Key Responsibilities Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include: – Supporting the shop\’s management team with managerial tasks and work with all other areas of the shop to meet customer demand. – Ensuring Partners are operating in a safe and legal manner. – Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors. – Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers. – Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more. – Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation. – Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates. – Maintaining a safe and tidy working environment with general shopkeeping tasks. Essential skills/experience you\’ll need – Good people and leadership skills. – Good understanding of retail and how to maximise commercial success. – Experience of working in a customer facing role – Good stakeholder management skills when working with third parties and the wider Partnership. Desirable skills/experience you may have -Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Seniority level
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Seniority level
Entry level
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Contract
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Information Technology
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Industries
Retail
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Supermarket Assistant, Team Leader employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you demonstrate your alignment with their brand during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your capability to support the management team effectively.
✨Tip Number 3
Research common challenges faced in retail environments, particularly in supermarkets. Being able to discuss these challenges and propose solutions will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former Waitrose employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Supermarket Assistant, Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position at Waitrose & Partners. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or managed tasks in a retail environment, as this is crucial for the role.
Highlight Customer Service Experience: Since the role involves providing excellent customer service, make sure to include any relevant experience you have in customer-facing roles. Mention how you’ve gone the extra mile to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for food and retail. Discuss why you want to work for Waitrose & Partners specifically and how you can contribute to their mission of providing exceptional service.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Customer Service
As a Team Leader at Waitrose, your ability to provide exceptional customer service is crucial. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, demonstrating your commitment to creating a positive shopping experience.
✨Highlight Leadership Skills
Since this role involves supporting the management team and leading other Partners, it's important to showcase your leadership abilities. Discuss any past experiences where you successfully led a team or managed a project, focusing on how you motivated others and achieved results.
✨Understand Retail Dynamics
Familiarise yourself with the retail environment and how to maximise commercial success. Be ready to discuss strategies you've used in the past to drive sales or improve store performance, as this will show your understanding of the business side of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past work where you had to make quick decisions or resolve conflicts, and be ready to explain your thought process.
