Retail Media & Performance Manager

About the role

As Retail Media & Performance Manager, you will support the Retail Media & Performance Lead as part of the data and commercial hub within the Waitrose Customer department. You will support the process of all activity having relevant performance targets, metrics and measurements in place, and that performance can be monitored, reported on and enhanced as appropriate. This will include a focus on data analysis, report creation and administrative support in relation to scorecards, budgets and retail media planning within customer channels.

At a glance:

• Salary: £45,000 – £71,000 per annum

• Contract type: This is a permanent opportunity

• Hours and location of the role:

  • 35 hours per week

  • Your home location will be our Bracknell Head Office

  • The Partnership has adopted a hybrid working approach meaning you\’ll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team attend the office 1 – 2 days a week to connect and attend key meetings on more of an ad-hoc basis

Key responsibilities:

• Marketing Performance Support:Assist in ensuring all customer function activity has appropriate targets (KPI\’s) & measurements in place to track performance against original objectives. Create templates and coordinate inputs with stakeholders

• Reporting: Create charts and reports to support periodic reviews for the leadership team (including management board sessions), including inputs from activity scorecards

• Return on Marketing Investment: Assist in the communication & monitoring of return on marketing investment

• Budget Support: Support the overview of budget allocation, position against plan, spend and scope of work. Provide administrative assistance to the Customer Performance Lead in monthly cadence with Finance

• Data Analysis and Recommendations: Work closely with customer insight, finance, data & Analytics to analyze data, identify trends and create required graphs/tables to support process to improve marketing performance

• Marketing Mix Modelling (MMM):Support the Retail Media & Performance Lead as a contact in the Waitrose Customer for marketing mix modelling (MMM) working with the Customer channel teams, Pan Partnership team and vendor (Transunion)

• Retail Media: Support the Retail Media & Performance Lead in the management of Retail media investment aligned to the plan and to budget

The successful candidate will have the following skillset:

• Business strategies: Thinks for the long term whilst making sense of the current climate. Cuts through any issues in order to reach the defined goal and ensures continued alignment to current business objectives. Puts these strategies in place for peers and team and in doing so, creates a culture where everyone contributes

• Setting objectives: Sets SMART objectives for both self and others, with an achievement focus in order to motivate and engage and enable both personal and business success

• Customer centricity: Puts every customer, both internal and external, at the heart of everything, and understands the Partnership ambition to offer differentiated service that is aligned to our Values. Understands that they are empowered to deliver incredible service for every type of customer with whom they interact and acts on this every time in every environment

• Commerciality: Demonstrates an innate passion for and understanding of Retail. This includes knowledge of our competitors and the wider social, political and economic factors which impact our business. Understands the Partnership business model and our integrated objectives and uses this understanding to make well informed decisions that support key business objectives

• Data Analysis: Evaluates and analyses different types of complex data objectively and sees patterns and meaning to establish the key relevant facts. Uses this thinking to make credible recommendations to inform critical decision making

Essential skills and/or experience you\’ll need:

• Ability to create graphs (waterfall, line, etc) in Google sheets from data sources to support a narrative

• Experience managing commercial/business budgets

• Experience working on measurement processes

• Experience gathering insight from data to assist decision makers

• Using data visualisation tools, such as Tableau, to make data informed decisions

Desirable skills and/or experience you may have:

• Knowledge of marketing channels

• Omnichannel retailing

• Food retail experience

• Executing change / innovation

About The Partnership

We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.

We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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