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For Companies At a Glance
- Tasks: Serve customers at food counters, ensuring high standards and building relationships.
- Company: Join Waitrose, the UK's largest employee-owned business, focused on quality and service.
- Benefits: Enjoy flexible working hours, shift premiums, and a supportive work-life balance.
- Why this job: Be part of a passionate team that values ethical sourcing and customer loyalty.
- Qualifications: Must be 18+, with good communication skills; customer service experience is a plus.
- Other info: Apply early as roles may close quickly; pre-employment vetting may be required.
About The Role
As a Partner on our service counters, you\’ll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You\’ll actively be bringing our ethos – passionate Partners serving food lovers – to life. You\’ll use your enthusiasm and friendliness to build lasting relationships with your customers. You\’ll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities
- You\’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Staying on top of stock levels, ensuring the products our customers love are there when needed.
- Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
- Maintaining your knowledge of new products and have a good understanding of Waitrose\’s food values (e.g. animal welfare).
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential Skills/experience You\’ll Need
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable Skills/experience You May Have
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. #J-18808-Ljbffr
Hospitality, Supermarket Assistant employer: Waitrose & Partners
Contact Detail:
Waitrose & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with Waitrose's food values and ethical sourcing practices. This knowledge will not only help you in conversations with customers but also demonstrate your genuine passion for the brand during any interviews.
✨Tip Number 2
Showcase your enthusiasm for food trends by engaging with local food communities or attending food-related events. This will give you fresh insights to share with customers and highlight your commitment to staying informed.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident in building relationships with customers and effectively addressing their needs.
✨Tip Number 4
Be prepared to discuss your previous customer-facing experiences, even if they are not directly related to food. Highlighting your ability to connect with people and provide excellent service can set you apart from other candidates.
We think you need these skills to ace Hospitality, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Hospitality, Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Food: Since the role involves a strong focus on food knowledge and customer interaction, make sure to include any relevant experience or enthusiasm you have for food trends, ethical sourcing, and customer service in your CV and cover letter.
Highlight Communication Skills: Emphasise your communication skills in your application. Provide examples of how you've effectively worked as part of a team and built relationships with customers in previous roles, as this is crucial for the position.
Be Prompt and Thorough: Apply as soon as possible, as vacancies may close early due to high applicant numbers. Ensure that all sections of your application are complete and double-check for any errors before submitting through our website.
How to prepare for a job interview at Waitrose & Partners
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and your knowledge of ethical sourcing during the interview. Share any personal experiences or favourite recipes that highlight your passion, as this aligns perfectly with the role.
✨Demonstrate Excellent Communication Skills
Since the role involves building relationships with customers, practice clear and friendly communication. Be prepared to discuss how you've effectively interacted with customers in previous roles, showcasing your ability to work as part of a team.
✨Understand Waitrose's Values
Familiarise yourself with Waitrose's food values, including animal welfare and sustainability. Being able to discuss these topics will show that you are aligned with the company's ethos and are genuinely interested in their mission.
✨Prepare for Questions on Hygiene and Safety
Given the importance of hygiene and health & safety in this role, be ready to answer questions about your experience with food handling and safety protocols. Highlight any relevant training or practices you follow to ensure high standards.
