At a Glance
- Tasks: Lead IT support, troubleshoot issues, and enhance user experience across the company.
- Company: Join Wahl UK, a dynamic company focused on innovation and technology.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring smooth IT operations and supporting your colleagues.
- Qualifications: Degree in IT or related field, with strong problem-solving and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The IT Support Lead at the Wahl UK facility is an essential role designed to ensure the smooth operation of all information technology systems on site in accordance with Global IT standards. The IT Support Lead will be responsible for overseeing day-to-day support activities and acting as a trusted advisor to internal stakeholders.
This role requires a blend of strong technical acumen, excellent communication skills, and proven leadership abilities. The IT Support Lead will play a pivotal role in ensuring the reliability and security of the company’s infrastructure, supporting business continuity, and enhancing user experience across all departments.
Key Responsibilities
- Serve as the primary escalation point for all technical issues affecting hardware, software, ERP basic processes and network systems.
- Provide hands-on support and guidance for troubleshooting, problem resolution, and preventive maintenance activities.
- Ensure timely and effective resolution of support tickets, maintaining high levels of user satisfaction.
- Partner with the Global Infrastructure team for the maintenance, upgrades, and performance monitoring of servers, workstations, network devices, and other IT infrastructure components.
- Implement and enforce Global standards for systems configuration, backup procedures, and disaster recovery planning.
- Collaborate with external vendors and service providers to support infrastructure projects, procurement, and maintenance contracts.
- Ensure all systems adhere to company security policies, including GDPR and ISO certifications.
- Develop and deliver training materials and sessions for staff on IT systems, cybersecurity awareness, and software applications.
- Partner with the Global IT team for IT projects, including system upgrades, office moves, and technology rollouts.
- Track project progress, manage budgets, and report outcomes to senior leadership.
- Act as the primary IT contact for all departments within the Wahl UK facility.
- Build strong relationships with key stakeholders to anticipate needs and deliver innovative solutions.
- Communicate effectively with non-technical staff to bridge the gap between technology and business objectives.
Qualifications and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support, ideally in a manufacturing or corporate environment.
- Strong knowledge of Windows operating systems, network administration, troubleshooting, and IT service management practices.
- Experience with cloud services (e.g., Office 365, Azure), virtualization, and mobile device management.
- Familiarity with cybersecurity principles, data protection regulations, and compliance frameworks.
- Excellent problem-solving, organizational, and communication skills.
- Project management experience and ability to prioritize multiple competing tasks.
Personal Attributes
- Proactive and resourceful, with a commitment to delivering outstanding service.
- Adaptable and resilient in a fast-paced, dynamic business environment.
- Collaborative team player as part of the Global IT team.
- Analytical thinker with a keen eye for detail and process improvement.
- Effective communicator, able to explain technical concepts to non-technical audiences.
This role is based on site at our offices in Manston, Ramsgate.
40 hours per week, Monday to Friday with flexibility required to meet the needs of the business.
We are realistic in relation to remuneration.
#J-18808-LjbffrIT Support Lead in Ramsgate employer: Wahl UK Ltd
Wahl UK is an exceptional employer, offering a dynamic work environment in Manston, Ramsgate, where innovation and collaboration thrive. As an IT Support Lead, you will benefit from a culture that prioritises employee growth through continuous training and development opportunities, while also enjoying a supportive team atmosphere that values your contributions. With a commitment to maintaining high standards of technology and security, Wahl UK ensures that you are equipped to succeed in your role, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Lead in Ramsgate
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and getting your name out there. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user complaints. Being ready to demonstrate your problem-solving skills can really impress hiring managers.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it shows you're genuinely interested in the role and the company.
We think you need these skills to ace IT Support Lead in Ramsgate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Lead role. Highlight your technical acumen, leadership abilities, and any relevant project management experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've tackled technical issues or led teams in the past.
Show Off Your Communication Skills:Since this role involves bridging the gap between tech and non-tech staff, make sure your application showcases your ability to communicate complex ideas simply. We love candidates who can connect with everyone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wahl UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, network administration, and cloud services like Office 365 and Azure. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Communicate Like a Pro
Since this role involves bridging the gap between tech and non-tech staff, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders to solve problems.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams or projects. Highlight instances where you've taken charge during critical situations or mentored others in IT support. This will demonstrate your ability to oversee day-to-day activities effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a major system outage or managing multiple support tickets. Think through your problem-solving process and how you would ensure user satisfaction while maintaining high service standards.
