At a Glance
- Tasks: Lead IT support, troubleshoot issues, and enhance user experience across the company.
- Company: Join Wahl UK, a dynamic workplace focused on innovation and collaboration.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a supportive global team.
- Why this job: Make a real impact by ensuring smooth IT operations and supporting your colleagues.
- Qualifications: Degree in IT or related field, with proven IT support experience.
The predicted salary is between 37800 - 46200 £ per year.
The IT Support Lead at the Wahl UK facility is an essential role designed to ensure the smooth operation of all information technology systems on site in accordance with Global IT standards.
The IT Support Lead will be responsible for overseeing day-to-day support activities and acting as a trusted advisor to internal stakeholders.
This role requires a blend of strong technical acumen, excellent communication skills, and proven leadership abilities.
The IT Support Lead will play a pivotal role in ensuring the reliability and security of the company’s infrastructure, supporting business continuity, and enhancing user experience across all departments.
Key Responsibilities
- Serve as the primary escalation point for all technical issues affecting hardware, software, ERP basic processes and network systems.
- Provide hands-on support and guidance for troubleshooting, problem resolution, and preventive maintenance activities.
- Ensure timely and effective resolution of support tickets, maintaining high levels of user satisfaction.
- Partner with the Global Infrastructure team for the maintenance, upgrades, and performance monitoring of servers, workstations, network devices, and other IT infrastructure components.
- Implement and enforce Global standards for systems configuration, backup procedures, and disaster recovery planning.
- Collaborate with external vendors and service providers to support infrastructure projects, procurement, and maintenance contracts.
- Ensure all systems adhere to company security policies, including GDPR and ISO certifications.
- Develop and deliver training materials and sessions for staff on IT systems, cybersecurity awareness, and software applications.
- Partner with the Global IT team for IT projects, including system upgrades, office moves, and technology rollouts.
- Track project progress, manage budgets, and report outcomes to senior leadership.
- Act as the primary IT contact for all departments within the Wahl UK facility.
- Build strong relationships with key stakeholders to anticipate needs and deliver innovative solutions.
- Communicate effectively with non-technical staff to bridge the gap between technology and business objectives.
Qualifications and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support, ideally in a manufacturing or corporate environment.
- Strong knowledge of Windows operating systems, network administration, troubleshooting, and IT service management practices.
- Experience with cloud services (e. g., Office 365, Azure), virtualization, and mobile device management.
- Familiarity with cybersecurity principles, data protection regulations, and compliance frameworks.
- Excellent problem-solving, organizational, and communication skills.
- Project management experience and ability to prioritize multiple competing tasks.
- Personal Attributes
- Proactive and resourceful, with a commitment to delivering outstanding service.
- Adaptable and resilient in a fast-paced, dynamic business environment.
- Collaborative team player as part of the Global IT team.
- Analytical thinker with a keen eye for detail and process improvement.
- Effective communicator, able to explain technical concepts to non-technical audiences.
This role is based on site at our offices in Manston, Ramsgate.
40 hours per week, Monday to Friday with flexibility required to meet the needs of the business.
We are realistic in relation to remuneration.
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IT Support Lead in Ramsgate employer: Wahl UK Ltd
Wahl UK is an exceptional employer, offering a dynamic work environment in Manston, Ramsgate, where innovation and collaboration thrive. As an IT Support Lead, you will benefit from a supportive culture that prioritises employee growth through training and development opportunities, while also enjoying the stability of a well-established company. With a commitment to maintaining high standards in technology and user experience, Wahl UK fosters a workplace where your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Lead in Ramsgate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wahl UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wahl UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wahl UK Ltd!
✨Direct Apply to Wahl UK Ltd
Let's not forget to apply directly through the Wahl UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Lead in Ramsgate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wahl UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wahl UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wahl UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
