At a Glance
- Tasks: Support and optimise the VisualFiles system while providing hands-on IT support.
- Company: Join a well-established professional services firm with a growing IT team.
- Benefits: Enjoy 25+ days holiday, bonus scheme, enhanced pension, and health benefits.
- Other info: Dynamic role with opportunities for career growth in a supportive environment.
- Why this job: Make a real impact on business processes and enhance your technical skills.
- Qualifications: Experience with VisualFiles, Power BI, and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Application Support Analyst – Taunton (Hybrid) – Salary-£30-£40k + benefits inc bonus
We’re looking for a technically skilled, Application Support Analyst, working across the clients Visual Files practise management system, to join a growing IT team in a well-established professional services environment.
This is a varied and hands‑on role, blending business systems development with day‑to‑day IT support, and offering the chance to make a real impact on how the organisation works.
Benefits for the Visualfiles Support Analyst
- 25 days holiday plus bank holiday rising over time
- Enhanced pension
- Bonus scheme
- Cycle to work scheme
- Eye test and flu jabs
- Death in service
- Sickness benefit allowance
- Discount scheme
- Bupa health scheme
The role of the Visualfiles Support Analyst
- Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within.
- Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel.
- Providing day‑to‑day IT support across hardware, software, and applications.
- Managing integrations with third‑party tools and platforms.
- Working closely with colleagues to identify opportunities for process improvement and implement solutions.
What we’re looking for
- Hands‑on experience in supporting and developing Visualfiles.
- Experience within professional services
- Experience with Power BI and Excel for reporting and analysis.
- Confident diagnosing and resolving system or integration issues.
- Excellent communication skills, able to explain technical concepts clearly to non‑technical users.
- Experience providing IT support in person, over the phone, and via email.
- Highly organised, self‑motivated, and comfortable managing multiple priorities.
- Code – INDITND
- Job Tenure: Permanent
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
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Application Support Analyst – Taunton employer: Wagstaff Recruitment
Chadwick Nott offers an exceptional work environment for Senior Corporate & Commercial Solicitors in Gloucester, characterised by a supportive and balanced culture that prioritises employee well-being. With strong mentoring and clear progression pathways, employees are empowered to develop their skills while handling diverse non-contentious commercial matters. The firm's commitment to professional growth and collaborative teamwork makes it an attractive choice for those seeking meaningful and rewarding legal careers.
