At a Glance
- Tasks: Be the go-to person for all IT queries and help users solve tech problems.
- Company: Join a dynamic organisation focused on IT support and user satisfaction.
- Benefits: Enjoy a competitive salary, pension, free parking, and exciting events.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Kickstart your IT career and learn while making a real difference.
- Qualifications: 1-2 years in customer-facing IT support; familiarity with Windows and Office 365.
The predicted salary is between 25000 - 28000 £ per year.
Are you an up and coming IT Support professional looking to take the next step in your career? I’m currently supporting an organisation that’s bringing in a Junior IT Support Engineer to be the first point of contact for all internal technical queries. If you enjoy problem‑solving, helping users, and want to build a strong foundation in IT, this is a great opportunity to learn and progress quickly.
Roles/Responsibilities:
- Act as the first point of contact for all user IT queries
- Diagnose and resolve common issues across desktops, laptops, software and peripherals
- Pass on more complex or long-running issues to the 2nd Line function
- Contribute to internal documentation and “how‑to” guidance
- Support account setups, permissions, device preparation, and other onboarding tasks
- Follow established IT processes to ensure smooth day‑to‑day operations
What They Are Looking For:
- Around 1-2 years’ experience in a customer-facing IT support or service desk role
- Confident working with Windows, Office 365, Active Directory and basic networking principles
- Experience using any recognised ticketing system
- Comfortable speaking with users at all levels and explaining fixes clearly
- Strong attention to detail and a methodical, organised approach
- CompTIA A+, Network+ or similar qualifications are beneficial
Nice to Have:
- Awareness of basic networking concepts
- Previous exposure to user management or permissions
- A willingness to learn, develop and take on new challenges
This is an exciting opportunity to progress in your IT career.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Tenure: Permanent
Salary: £25000 – £28000 per annum + Pension, Free parking, Incentives, Events
Location: Swindon, Wiltshire
Junior IT Support Technician – Swindon employer: Wagstaff Recruitment
Join a dynamic and supportive team in Swindon as a Junior IT Support Technician, where you will be the first point of contact for internal technical queries. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for learning and career advancement, alongside competitive benefits such as a pension scheme, free parking, and engaging company events.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician – Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, attend local meetups or tech events, and don’t be shy about asking for advice. You never know who might have a lead on that perfect Junior IT Support Technician role.
✨Tip Number 2
Practice your problem-solving skills! Set up mock scenarios where you troubleshoot common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, share your enthusiasm for technology and learning. They love to see candidates who are eager to grow and take on new challenges.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at standing out. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Junior IT Support Technician – Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer-facing roles and any technical know-how you have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this Junior IT Support Technician role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who enjoys problem-solving, so share those stories that show off your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Wagstaff Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Office 365, and basic networking principles. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence in handling common IT issues.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common IT support scenarios. Consider how you would diagnose and resolve issues, and be ready to explain your thought process clearly. This will demonstrate your problem-solving skills and ability to communicate effectively with users.
✨Show Your Customer Service Skills
Since this role involves being the first point of contact for users, highlight your experience in customer-facing roles. Share examples of how you've helped users in the past, focusing on your ability to explain technical fixes in a way that's easy to understand.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT processes or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
