At a Glance
- Tasks: Lead operational strategy and enhance guest experiences at a prestigious events venue.
- Company: Renowned conference and events venue in London with a focus on excellence.
- Benefits: Competitive salary, bonus package, and excellent benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Drive innovation and operational excellence in a dynamic leadership role.
- Qualifications: Senior leadership experience in hospitality or events with strong commercial acumen.
The predicted salary is between 100000 - 100000 £ per year.
We are seeking an experienced and commercially focused Chief Operating Officer to lead the operational strategy and performance of a prestigious conference and events venue in London. This is a senior executive leadership role responsible for driving operational excellence, enhancing the guest experience, leading high-performing teams, and delivering sustainable commercial growth across all areas of the venue.
What You’ll Do
- Lead the overall operational strategy and day-to-day performance of the venue
- Drive exceptional customer and client experiences across conferences, events, hospitality, and venue services
- Develop and implement operational processes that improve efficiency, quality, and profitability
- Lead, inspire, and develop senior management and operational teams
- Manage budgets, financial performance, and operational KPIs
- Ensure the venue delivers world-class standards across service, compliance, health & safety, and guest satisfaction
- Work closely with commercial teams to support revenue growth and business development initiatives
- Identify opportunities for innovation, continuous improvement, and operational excellence
- Build strong relationships with key stakeholders, clients, partners, and suppliers
- Support strategic planning and contribute to the long-term growth of the business
What You’ll Bring
- Significant senior leadership experience within venues, hospitality, events, conferencing, or related sectors
- Proven track record of leading large-scale operations and high-performing teams
- Strong commercial acumen with responsibility for budgets, forecasting, and business performance
- Experience delivering exceptional customer experiences within a premium environment
- Strategic mindset with the ability to balance long-term vision and operational delivery
- Excellent stakeholder management and communication skills
- Strong understanding of health & safety, compliance, and operational best practice
- Inspirational leadership style with a passion for developing people and culture
What’s on Offer
- Competitive executive salary and bonus package
- Dynamic and collaborative leadership environment
- Excellent benefits package
Chief Operating Officer – Events – Greater London employer: Wagstaff Recruitment
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