At a Glance
- Tasks: Provide IT support for dental systems and troubleshoot software and hardware issues.
- Company: Join a growing organisation in Bristol with a focus on technical support.
- Benefits: Competitive salary, pension, free parking, and hands-on experience.
- Other info: Opportunity for career growth and building positive relationships with customers.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience with dental software, CADCAM systems, and strong IT skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000
Location: Bristol
Work Pattern: On‑site
Are you an IT support professional with experience using dental or specialist software and looking to take the next step in your career? I’m currently supporting an organisation that’s expanding its technical support function and is looking to bring in an IT & Dental Systems Support Technician to support users across a range of systems and technologies. If you enjoy troubleshooting, working closely with customers, and want a hands‑on role with real responsibility, this is a great opportunity to develop your skills in a supportive, fast‑moving environment.
Key Responsibilities
- Provide technical support to customers and internal users via phone, remote access, and on‑site assistance.
- Diagnose and resolve software and hardware issues, escalating where necessary.
- Set up, configure, and test hardware and IT equipment prior to deployment.
- Deliver general IT and digital systems support to internal teams.
- Manage support cases from initial enquiry through to resolution and follow‑up.
- Promote appropriate service and support agreements to customers.
- Maintain up‑to‑date knowledge of supported systems and technologies.
- Build positive relationships with customers, colleagues, and suppliers.
- Use remote support tools to securely access systems and apply fixes.
- Support software installations, updates, and system configuration.
- Log and manage all support requests accurately within the ticketing system.
- Escalate complex issues and provide updates to the Technical Support Manager.
- Identify recurring issues and contribute to continuous improvement.
What they are looking for:
- Experience supporting dental software & hardware.
- Experience with CADCAM software and equipment, preferably including exocad, 3shape and Millbox, strong IT and network skills.
- Strong general IT knowledge, including hardware, software, and basic networking.
- Experience working with ticketing or case‑management systems.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.
IT & Dental Systems Support Technician – Bristol employer: Wagstaff Recruitment
Join a dynamic organisation in Bristol that values its employees and fosters a collaborative work culture. As an IT & Dental Systems Support Technician, you will benefit from a competitive salary, pension scheme, and free parking, while working in a supportive environment that encourages professional growth and skill development. This role offers the chance to make a real impact by providing essential support to users and contributing to continuous improvement within the company.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Dental Systems Support Technician – Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wagstaff Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wagstaff Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wagstaff Recruitment!
✨Direct Apply to Wagstaff Recruitment
Let's not forget to apply directly through the Wagstaff Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Dental Systems Support Technician – Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wagstaff Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wagstaff Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wagstaff Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
