Risk Manager

Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps over three million people to earn, learn, save, spend and borrow on their own terms, all in one smartphone app. Stream is unique: VC backed and growing at scale, but with a social conscience. Some of the world’s leading impact funds were our founding investors, and we operate on a social charter, which means every product and service we create must measurably improve financial wellbeing.

You’d be joining a team of over 200 passionate, ambitious people across Europe and the USA, building a category-defining product, and united by that same mission.

The Opportunity: As Stream grows, so does operational complexity. This First Line Risk Manager role is crucial to strengthening our day-to-day risk management, ensuring we effectively identify, assess, mitigate, and monitor risks embedded within operational teams. You will champion a strong risk-aware culture, provide practical guidance, and directly influence frontline team efficiency and compliance. This high-impact position ensures continued compliance with Financial Conduct Authority regulations and enables safe, scalable growth.

The Team: Reporting to the VP Operations, you’ll be an integral part of our Operations function. In this embedded first-line role, you’ll be the go-to person for regulatory advice, guidance, and oversight for frontline teams and across Stream products. You’ll collaborate closely with our second line Risk and Compliance teams for advice and oversight, ensuring robust risk management practices across operations.

What will you be doing? You will ensure effective day-to-day risk management within Stream’s operational teams, working within the established risk framework. Key responsibilities include:

• Risk Management & Guidance: Manage and maintain risk registers (product, function). Ensure effective remediation/controls are in place.
• Risk Owner Support: Act as a central expert for senior risk owners, guiding them to effectively assess principal risks, define/review business risk appetite, and guide on business decisions.
• Risk Reporting: Prepare timely risk reports for operational leadership and contribute to second-line reporting.
• Risk Acceptance: Facilitate first-line risk acceptance, ensuring alignment with second-line risk appetite and policies.
• Risk Event Management: Oversee end-to-end risk event management within operational teams, including identification, reporting, root cause analysis, action tracking, and integrating lessons learned into daily operations.
• Control Assurance: Act as a check/control function for certain processes. Perform/oversee periodic control reviews and E2E customer journey maps within operational teams to assess design/effectiveness, recommending enhancements.
• Risk Programme Support: Contribute to initiatives enhancing first-line risk management practices.
• Third-Party Risk Management: Provide direct support for third-party risk management activities for suppliers/partners within first-line operational teams.
• Risk Culture & Policy: Champion a proactive, risk-aware culture within operations, contributing to local risk policies/procedures.

What experience might you have? (But if you’re close... we’d still love to talk to you!)

• 3+ years’ progressive experience in a dedicated first-line risk or controls management role.
• Experience in an Authorised Payments Institution, Electronic Money Institution, Scaling Fintech or Fintech Consumer credit firm.
• Proven experience managing risk in a fast-growth, dynamic, or scaling business.
• Strong understanding of UK financial services regulations with specific knowledge of Conduct of Business Sourcebook, Consumer Credit Act, and Dispute Resolution: Complaints sourcebook.
• Excellent analytical and problem-solving skills to translate data into actionable insights and clear recommendations.
• Strong stakeholder management and influencing skills, challenging and guiding senior staff.

Within 1 month you’ll have:

• Reviewed existing operational risk practices/documentation within assigned teams.
• Established key relationships with first-line stakeholders (Operations, Product, Legal, and the Chief Information Security Officer) and second-line (Risk/Compliance).
• Begun identifying priority areas for enhancing operational risk management.

Within 3 months you’ll have:

• Ownership of risk registers for assigned operational teams, ensuring accuracy/utility.
• Taken over collation and presentation of risk MI to the appropriate committee meetings.
• Guided a first-line team in refining risk assessments/control effectiveness, including risk appetite discussions.

Within 6 months you’ll have:

• Led/delivered a significant enhancement project within the operational risk framework (e.g., new process, control improvement, or operational resilience embedding).
• Prepared/presented comprehensive risk reports for operational leadership.
• Become a trusted advisor to business units on risk matters, embedding a stronger risk-aware culture.

Working Policy: Hybrid policy: 3 days a week in the office.

Salary: From £70,000 to £110,000 (dependent on experience) + Benefits.

What will we do for you?

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs.
• 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service.
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments.
• Sabbatical scheme.
• Paid leave to volunteer.
• Private Healthcare including comprehensive mental and physical healthcare.
• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth.
• Season Ticket Loan.
• Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.

The best benefit of all, access to Stream! At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.