Stream in London is seeking a Vulnerable Customer Specialist to provide empathetic, compliant support to customers using our financial wellbeing platform. You will identify vulnerability indicators, signpost to internal tools, and document case notes to ensure continuity of care.
You’ll work in a hybrid role with cross-functional collaboration, following FCA Consumer Duty guidelines and safeguarding protocols, while helping customers navigate financial difficulties with dignity.
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Compassionate Financial Support Specialist in London employer: Wagestream
Stream is an exceptional employer, offering a vibrant work culture that prioritises financial wellbeing and social impact. With a hybrid working model in the heart of London, employees enjoy generous benefits including 25 days of annual leave, private healthcare, and opportunities for personal growth through volunteering and sabbaticals. Joining Stream means being part of a passionate team dedicated to making a difference, while also having access to a range of tailored benefits that enhance both professional and personal life.
