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- Tasks: Lead workforce management, scheduling, and compliance for our vibrant restaurants.
- Company: Wagamama serves fresh Asian-inspired dishes across 165+ UK locations since '92.
- Benefits: Enjoy a competitive salary, 20% bonus, hybrid work, and a £200 monthly food allowance.
- Why this job: Join a dynamic team focused on great food, guest service, and personal growth.
- Qualifications: Strong experience in labour productivity systems and excellent stakeholder management skills required.
- Other info: Family-friendly pay for expectant parents and a culture that celebrates diversity.
The predicted salary is between 43200 - 72000 £ per year.
London | hybrid 3 days a week | competitive salary + 20% bonus | at wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh Asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company.
We are looking for a senior manager (workforce management) to join us on our journey. Ready to dive in and stir things up?
What we need:
- An expert in workforce management to oversee the scheduling, compliance and rota management for our restaurants.
- Provide insight and intelligence to the field-based restaurant teams driving improvements through our Labour Productivity system.
- Optimise both in advance and on the day, having ownership through sales forecasting accuracy, compliance scheduling and cost performance, ensuring our targets are achieved.
- Coach and support our field-based restaurant teams, area managers and regional managers to maximise the deployment of our colleagues.
- Enable great guest service through effective deployment and processes resulting in increased sales and profit.
What you’ll do:
- Effectively support our restaurants through accurate planning, forecasting and resource management.
- Work closely with our field-based operational restaurant teams to continually assess resource requirements based on upcoming demand.
- Provide data and trends to enable relevant coaching and development activity that changes behaviours and performance results.
- Design, produce, implement, support shift patterns and colleagues' schedules that acknowledge the requirements of the business and our contractual obligations to our colleagues.
- Use root cause analysis, research and benchmarking techniques to influence planning, resourcing and MI requirements.
- Support with accurate forecasts and plans to allow operational restaurant teams to manage capacity so that productivity is optimised.
- Implement training to develop the appropriate knowledge, skills, attitudes and behaviours within our field-based operational restaurant teams.
- Identify and flag risks and opportunities to the forecast and proposals for changes to the short-term, long-term and strategic forecasts that align with the operational business plans.
What you’ll need:
- Strong experience using and working from labour productivity systems (Fourth would be ideal).
- Experience supporting multiple managers across different locations.
- Strong stakeholder management skills, including communication and interpersonal skills.
- Extremely comfortable with dealing with ambiguity and managing multiple priorities.
- Good capability for data mining, problem solving and analytical work, including the ability to interpret and draw conclusions from data.
- Experience with planning and analysis tools, good level of MS Excel.
Who you’ll be working with:
- Executive Director - Operations
- Regional Directors
- Area Managers
- Director of Finance
What’s in it for you:
- Competitive salary + 20% bonus potential.
- Flexible hybrid working (with option to work + eat from one of our restaurants!).
- Modern offices + culture to be proud of.
- £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
- Private healthcare.
- 3% pension contribution.
- 25 days holiday plus bank holidays — plenty of time to relax and recharge.
- Further discounts across retail, hospitality & leisure — perks that make life sweeter.
- Family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents.
Nothing brings people together like great food. No matter where you’re from or who you are, you’ve got a seat at our table because food is the ultimate connector, and here everyone belongs.
senior workforce management manager employer: Wagamama
Contact Detail:
Wagamama Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land senior workforce management manager
✨Tip Number 1
Familiarise yourself with labour productivity systems, especially Fourth, as this is a key requirement for the role. Understanding how these systems work will not only help you in interviews but also demonstrate your commitment to optimising workforce management.
✨Tip Number 2
Network with current or former employees of wagamama to gain insights into their culture and operational challenges. This can provide you with valuable information that you can use to tailor your approach during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple priorities and stakeholders in previous roles. Highlighting your experience in similar environments will show that you're ready to tackle the challenges of this position.
✨Tip Number 4
Brush up on your data analysis skills, particularly in MS Excel. Being able to interpret data effectively will be crucial in this role, so consider doing some practice exercises or online courses to enhance your proficiency before the interview.
We think you need these skills to ace senior workforce management manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in workforce management, particularly with labour productivity systems. Use specific examples that demonstrate your ability to oversee scheduling and compliance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food industry and how your skills align with the role. Mention your experience in coaching and supporting teams, as well as your stakeholder management abilities.
Showcase Analytical Skills: Since the role requires strong analytical capabilities, include examples of how you've used data mining and problem-solving in previous positions. Highlight any experience with planning and analysis tools, especially MS Excel.
Research Wagamama: Familiarise yourself with Wagamama's culture and values. Understanding their approach to guest service and team dynamics will help you tailor your application and show that you're a good fit for their environment.
How to prepare for a job interview at Wagamama
✨Know Your Numbers
As a senior workforce management manager, you'll need to demonstrate your expertise in labour productivity systems. Brush up on key metrics and be ready to discuss how you've used data to drive improvements in scheduling and resource management.
✨Showcase Your Stakeholder Skills
This role involves working closely with various teams. Prepare examples of how you've effectively communicated and collaborated with different stakeholders in the past, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about past experiences where you had to manage ambiguity or multiple priorities, and be ready to explain your thought process and outcomes.
✨Emphasise Coaching Experience
Coaching is a key part of this role. Be prepared to discuss your approach to developing team members, including specific strategies you've implemented to enhance performance and engagement in previous positions.
