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- Tasks: Lead the operations training team to enhance skills and drive excellence in our restaurants.
- Company: Join wagamama, a vibrant Asian-inspired restaurant chain with over 165 locations across the UK.
- Benefits: Enjoy a competitive salary, 20% bonus, hybrid working, and a £200 monthly food allowance.
- Why this job: Make a real impact by developing talent and improving guest experiences in a dynamic environment.
- Qualifications: Strong leadership skills, project management experience, and a passion for training and development.
- Other info: Embrace a come-as-you-are culture with opportunities for growth and a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
London 📍 | Field based | Competitive salary + 20% bonus
At Wagamama, food is life 🥢 and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast), we’ve been dishing up vibrant, fresh Asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company 🍜🔥.
We’re looking for an Operations Training Manager to join us on our journey 🌱 ready to dive in and stir things up.
Purpose: To lead the operations training team to drive operational excellence by developing capability in both our front of house + back of house restaurant teams through regular learning, coaching interventions + visits. By raising capability we will ensure our restaurants can deliver operational excellence and a brilliant people experience.
Key Accountabilities:
- Analyse, review + listen to the wider business operational challenges in order to regularly review learning needs across the business and support in developing training solutions + tools that drive business results.
- Work with ops leadership and/or HQ departments to recommend and implement operational training improvements that increase speed, consistency, people experience and profitability.
- Partner with central ops to embed new ways of working into learning + development, ensuring managers and leaders are equipped with the right tools and frameworks to run restaurants brilliantly.
- Monitor + share where appropriate key operational metrics to stay in tune with trends and opportunities across the guest and people experience.
- Partner the central operations team and leadership by being the learning + development SME to create training plans for new projects, initiatives or transformational change.
- Partner with the learning + development and the people business partnering team to drive standards in our national centres of brilliance ensuring they are following best practice + role modelling operational excellence across Wagamama.
- Work in partnership with the wider learning + development team and Kaizen culture lead to ensure all operational facing learning tools, processes + materials across the business are fit for purpose, on brand + industry leading.
- Achieve the target metrics/KPI.
- Influence + partner the people team + wider business to provide learning material that delivers operational excellence for all our restaurants.
- Work with central ops to cascade and embed skills + behaviours.
- Provide the framework + coaching to NSOs + transformational refurbs to have a brand leading people experience.
- Guide leaders so new hires receive a brilliant new starter experience + are equipped with the knowledge, skills and behaviours to succeed in their new role and/or restaurant.
- Lead + develop the operational training team to ensure talent is engaged, capable and nurtured so there is a clear succession plan for the team to be able to nourish + flourish.
- Apply a lessons-learned approach to continuously improve how we land change, capturing insights and sharing best practice across the people team.
Requirements:
- An ability to work in true partnership through appropriate support, guidance, challenge, collaboration and co-creation.
- Team leadership skills | Can inspire, grow and develop their team as well as inspire their peers and colleagues to work in partnership with them.
- Basic project management skills.
- Agility + flexibility to adapt to new technologies, evolving guest expectations, and shifting business priorities.
- Root cause analysis and designing practical training solutions for operational challenges.
- Ability to build relationships + influence across all levels of the business.
- Analytical | Able to use data to inform ongoing operational training methodology + approach.
What’s in it for you:
- 20% bonus potential.
- Hybrid working.
- Come as you are culture, with modern offices, fresh fruit and soft drinks.
- £200 monthly Wagamama food allowance — enjoy all your favourite dishes on us!
- Private healthcare.
- 3% pension contribution.
- 25 days holiday plus bank holidays + further discounts across retail, hospitality.
Operations Training Manager employer: Wagamama
Contact Detail:
Wagamama Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Training Manager
✨Tip Number 1
Get to know the company culture! Wagamama is all about good vibes and fresh food, so show your passion for their mission during interviews. Research their values and think about how you can contribute to their vibrant atmosphere.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info on what it’s really like to work at Wagamama and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership and training skills. Wagamama wants someone who can inspire and develop their team, so be ready to share how you've done this before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Wagamama family. Let’s get you on board!
We think you need these skills to ace Operations Training Manager
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and the restaurant industry shine through. We want to see how you connect with our mission at wagamama and how you can contribute to making every bite count!
Tailor Your Experience: Make sure to highlight your relevant experience in operations training and team leadership. Use specific examples that demonstrate how you've driven operational excellence and developed training solutions in previous roles.
Be Data-Driven: Since we value analytical skills, include any instances where you've used data to inform training methodologies or improve operational processes. This will show us that you can think critically and make informed decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at wagamama!
How to prepare for a job interview at Wagamama
✨Know Your Stuff
Before the interview, dive deep into wagamama's values and operational training methods. Familiarise yourself with their approach to food and service, as well as any recent changes in the industry. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As an Operations Training Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and nurture talent. Be ready to discuss specific situations where your leadership made a difference.
✨Be Data-Driven
Wagamama values analytical skills, so come prepared to discuss how you've used data to inform training solutions in previous roles. Think about metrics you've monitored and how they influenced your training strategies. This will demonstrate your ability to drive operational excellence.
✨Embrace the Culture
Wagamama has a unique culture centred around good food and good vibes. During the interview, express your enthusiasm for their mission and how you can contribute to creating a brilliant people experience. Share your ideas on how to enhance the training process while aligning with their brand ethos.