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- Tasks: Lead the front of house team to deliver exceptional service and support management.
- Company: Wagamama is a vibrant restaurant chain focused on good change and community impact.
- Benefits: Enjoy bonuses, free meals, discounts, wellness support, and 28 days holiday.
- Why this job: Join a dynamic team that values inclusivity, personal growth, and real conversations.
- Qualifications: Experience in management, strong communication skills, and a passion for team development.
- Other info: Embrace the Wagamama way of continuous improvement and celebrate individuality.
The predicted salary is between 28800 - 42000 £ per year.
As a front of house manager at Wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the Wagamama way. Embodying our people promise and values through how you show up at work. Inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. You will support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
Benefits include:
- Bonus scheme – up to £1,000 a year bonus opportunity + £140 average tips a week*
- Dedicated 4-week training programme
- Internal progression opportunities | Fully funded apprenticeship programmes to support your growth
- £14 - £25 of free food allowance on every shift
- 50% discount at Wagamama + 30% off all other TRG brands with family and friends
- 28 days holiday
- Kintsugi wellness | Access to councillors, cycle to work scheme, discounted gym + leisure
- Family friendly policy | Expectant or adopting parents receive 26 weeks full pay + 13 weeks half pay
- Financial wellbeing support | Access to loans repaid through your salary for 'strapped for cash' moments
What we look for:
- An experienced supervisor/manager able to support a large restaurant team.
- Leading with positive behaviour and actions to drive performance in a fast-paced, complex environment.
- A strong communicator who has real conversations with consideration and care, ensuring your team feels heard and supported.
- Ability to understand the financial performance of your restaurant.
- Experience in managing labour and rotas.
- A passionate leader with experience in managing team performance and development.
- Someone who cares about creating an inclusive environment where your team feels respected and that they belong.
- A forward-thinking problem solver, able to think on your feet and make quick decisions.
The Wagamama way: Kaizen, meaning ‘good change’, is at the core of who we are. It shapes every dish we create and pushes us to find better ways in all we do—our food, our thinking, and our work. We are committed to championing change in our communities and our impact on the planet.
Celebrating difference: We don’t conform; we celebrate personality over perfection. We welcome everyone and their unique story to our benches. We promise to have your back, working together to build trust and support, creating safe spaces for real conversations with open hearts and minds. All we ask is for you to dish up what makes you different.
front of house manager employer: Wagamama
Contact Detail:
Wagamama Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land front of house manager
✨Tip Number 1
Familiarise yourself with Wagamama's values and culture. Understanding their commitment to 'Kaizen' and how they celebrate individuality will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your experience in motivating staff and driving performance, as these are key qualities Wagamama is looking for.
✨Tip Number 3
Showcase your problem-solving skills by discussing specific challenges you've faced in previous roles and how you overcame them. Wagamama values forward-thinking leaders who can make quick decisions.
✨Tip Number 4
Emphasise your ability to create an inclusive environment. Share experiences where you've fostered respect and belonging within your team, as this aligns with Wagamama's commitment to celebrating differences.
We think you need these skills to ace front of house manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Manager at Wagamama. Familiarise yourself with their values and the specific skills they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams, providing exceptional customer service, and any previous roles in fast-paced environments. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Share specific examples of how you've inspired and motivated teams in the past, and how you embody the values of Wagamama.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you create an inclusive environment. Mention any experience you have in developing team performance and driving results in a restaurant setting.
How to prepare for a job interview at Wagamama
✨Show Your Leadership Skills
As a front of house manager, it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated and inspired your team in previous roles, especially in fast-paced environments. Highlight any specific strategies you've used to drive performance and engagement.
✨Communicate Effectively
Strong communication is key in this role. Be prepared to discuss how you ensure your team feels heard and supported. You might want to share instances where you've had real conversations with team members that led to positive outcomes.
✨Understand Financial Performance
Familiarise yourself with the financial aspects of running a restaurant. Be ready to talk about how you've managed labour costs and rotas in the past. Showing that you can balance operational efficiency with excellent service will impress the interviewers.
✨Embrace Inclusivity
Wagamama values an inclusive environment, so be sure to express your commitment to diversity and respect within your team. Share experiences where you've fostered an inclusive culture or resolved conflicts, demonstrating your ability to create a supportive workplace.
