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- Tasks: Support restaurants in delivering top-notch food and service while driving performance improvements.
- Company: Wagamama, a vibrant Asian-inspired restaurant chain with a focus on good food and good vibes.
- Benefits: Competitive salary, 20% bonus, hybrid work, £200 monthly food allowance, and private healthcare.
- Why this job: Join a dynamic team and make a real impact on restaurant operations and customer satisfaction.
- Qualifications: Proven leadership skills and expertise in delivery operations with a positive, solution-focused mindset.
- Other info: Enjoy a family-friendly culture with generous parental leave and discounts across various sectors.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
london 📍 | hybrid 3 days a week | competitive salary + 20% bonus |
at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥
were looking for a delivery +oo partner to join us on our journey 🌱 ready to dive in and stir things up?
what we need |
to support + enable all restaurants to consistently deliver all aspects of their oor business to the required standards. to improve skills + capability of gm’s + hc’s being able to interpret and interrogate all oor data + reports so they are able to focus on the right areas of their business to improve their oor operation and improve their kpi’s
what you’ll do |
- to be the ops expert in all aspects of delivery + oor to drive knowledge | capability | awareness of performance + opportunities for growth
- delivery of brilliant food + service through all aspects of oor + delivery to our guests | supporting ops in addressing underperformance + capability in this key area
- to attend area + regional meetings when required to review performance and agree priority areas to work on with the ops teams
- to deliver training as needed to ensure skills and knowledge of all things oor are at the required levels to support consistently high standards in all sites
- to support the delivery + oor manager in driving perfect performance of the oor operation in all regions
- reporting on performance to your sites to be frequent so ops groups can keep the key kpi’s a constant focus
- to work with the director of delivery operations to improve systems, operations and reporting to enable us to deliver + grow oor
- aware of competitor oor performance to ensure we are performing ahead of the competition
- implements the wagamama oor strategy in a consistent way across their area ensuring our high standards are delivered in all sites
- trouble shooter for any sites who are underperforming to facilitate agreement of the right ways to improve their operation in the areas needed
- to be a key part of the delivery of oor + delivery training to the ops team | ensuring they are clear, understood and supporting the delivery of best practise at all times
- set up and training of oor + delivery systems and stations in all new openings | full restaurants and delivery kitchens
- to work with noodle hq and operational teams to ensure that plans are in place to always exceed customers’ expectations
- distribution of weekly operational kpis to support overall commercial and business kpi reporting / trading review with actionable operational insight.
- support performance managing the tail of sites to improve out of restaurant operations kpi’s.
what you’ll need |
- positive approach to life – solutions not problems
- calm & balanced – understand other peoples’ perspective through listening + questioning.
- builds great relationships, able to work with a wide range of personalities and approaches.
- proactive + reactive – strong, inspirational leadership style | proven expert in all core aspects of delivery operations | commercial, sales driving philosophy
- kaizen – continuous improvement, commitment to improve how our restaurants work.
- a great planner
- ability to get into the detail and improve understanding and use of this detail
who you’ll work with|
- regional directors
- area managers
- restaurant teams
- director of delivery operations
what’s in it for you |
- competitive salary + 20% bonus potential
- hybrid working
- come as you are culture, with modern offices, fresh fruit and soft drinks
- £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
- private healthcare
- 3% pension contribution
- 25 days holiday plus bank holidays
- + further discounts across retail, hospitality & leisure — perks that make life sweeter
- Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belongs
delivery + oor partner employer: Wagamama
Contact Detail:
Wagamama Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land delivery + oor partner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at wagamama. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research wagamama's delivery operations and think about how your skills can help improve their performance. Show them you're ready to dive in!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the wagamama family.
We think you need these skills to ace delivery + oor partner
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for food and service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the delivery + oor partner role. We love seeing how you can contribute to our vibrant team!
Showcase Your Experience: Use specific examples from your past roles to demonstrate your expertise in delivery operations. We’re looking for proven leaders who can drive performance and inspire others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with wagamama.
How to prepare for a job interview at Wagamama
✨Know Your Stuff
Before the interview, dive deep into the delivery operations and restaurant management aspects mentioned in the job description. Familiarise yourself with key performance indicators (KPIs) and how they impact overall business success. This will show that you’re not just interested in the role but also understand its significance.
✨Showcase Your Problem-Solving Skills
Wagamama is looking for someone who can tackle challenges head-on. Prepare examples from your past experiences where you identified problems and implemented effective solutions. Highlight your proactive approach and how you’ve improved operations in previous roles.
✨Build Rapport
Since this role involves working with a variety of personalities, practice building rapport during the interview. Be friendly, listen actively, and engage with your interviewers. This will demonstrate your ability to connect with different team members and stakeholders.
✨Embrace Continuous Improvement
Wagamama values a kaizen mindset, so be ready to discuss how you’ve embraced continuous improvement in your previous roles. Share specific instances where you’ve driven change or enhanced processes, showing that you’re committed to making things better.
