At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and memorable experiences.
- Company: Wadworth, a historic pub with a commitment to hospitality and heritage.
- Benefits: Career progression, 25% discount on food and drink, flexible hours, and tips.
- Other info: Accommodation available and recognition for great work.
- Why this job: Join a supportive team and develop your leadership skills in a vibrant environment.
- Qualifications: Previous hospitality experience and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
At Wadworth, we're proud of our heritage, passionate about hospitality and committed to creating memorable experiences for every customer who walks through our doors.
The White Hart is a historic 14th-century pub located in the picturesque village of Castle Combe.
Combining character, heritage and outstanding hospitality, it attracts visitors from across the UK and beyond, making it a fantastic place to work as part of a passionate team dedicated to creating memorable guest experiences.
We're looking for a confident, motivated and customer-focused Supervisor to help lead our team and support the day-to-day operation of the pub.
You'll play a key role in ensuring exceptional customer service, supporting team performance and helping to create the welcoming atmosphere that keeps our customers coming back.
This is a fantastic opportunity for someone looking to develop their leadership skills and take the next step in their hospitality career.
- What You'll Be Doing
- Leading by example to deliver outstanding customer service and create memorable customer experiences.
- Supporting the management team with the day-to-day running of the pub.
- Supervising shifts and helping ensure smooth service across all areas of the business.
- Coaching, supporting and motivating team members to achieve high standards.
- Handling customer enquiries and resolving issues professionally and efficiently.
- Supporting with stock control, cash handling and compliance procedures.
- Ensuring high standards of cleanliness, presentation, safety and service are maintained at all times.
- Taking ownership of tasks and helping drive the success of the pub.
What We're Looking For
We want people who share our values and are passionate about hospitality, leadership and great customer experiences.
Quality
You take pride in delivering excellent service and maintaining high standards across all areas of the business.
Accountability
You're reliable, responsible and confident making decisions, taking ownership of your role and supporting others to succeed.
One Team
You lead by example, support your colleagues and create a positive team culture where everyone feels valued and able to perform at their best.
Productivity
You remain organised, proactive and focused, ensuring the pub operates efficiently while maintaining exceptional standards.
Legacy
You understand the importance of protecting and enhancing the reputation of a business with a rich heritage and a bright future.
Previous hospitality experience is essential, and experience in a supervisory or team leader role would be an advantage.
You'll be passionate about customer service, enjoy leading people and thrive in a fast-paced environment.
When You Join Wadworth, You'll Benefit From
- Training and development opportunities.
- Career progression opportunities.
- Discount offering 25% off food, drink and accommodation.
- Tips.
- Flexible hours.
- Cycle to Work Scheme.
- Enhanced parental leave.
- Accommodation provided (subject to availability).
- Double pay on Christmas Day.
- Wagestream.
- Recognition for great work and living our values.
Ready to Join Us?
Whether you're an experienced Supervisor or an ambitious team member ready to take the next step, Wadworth offers the opportunity to be part of a friendly, supportive team where your contribution genuinely matters.
Join us and help lead a team that delivers great service, quality hospitality and memorable experiences every day.
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Supervisor - White Hart employer: Wadworth
Wadworth is an exceptional employer that values its team as the cornerstone of its success, offering a supportive work culture steeped in 150 years of family business tradition. As a Cleaner, you'll enjoy flexible hours, opportunities for personal growth, and a generous discount on food, drink, and accommodation, all while contributing to a vibrant atmosphere that prioritises real impact and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - White Hart
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wadworth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wadworth
Don't be shy about reaching out to Wadworth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor - White Hart
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wadworth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wadworth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
