At a Glance
- Tasks: Support the management team and lead shifts to deliver exceptional service.
- Company: Wadworth, a heritage-focused hospitality company with a passion for memorable experiences.
- Benefits: Training, career progression, 25% discount, tips, flexible hours, and enhanced parental leave.
- Other info: Opportunity for career growth into Deputy Manager and General Manager roles.
- Why this job: Join a passionate team and develop your leadership skills in a historic country inn.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
At Wadworth, we're proud of our heritage, passionate about hospitality and committed to creating memorable experiences for every customer who walks through our doors.
The Falkland Arms is an iconic 16th-century country inn located in the picturesque village of Great Tew.
Combining historic charm with outstanding hospitality, quality food and drink, and guest accommodation, it's a fantastic place to work as part of a passionate team dedicated to delivering exceptional guest experiences.
We're looking for a driven, customer-focused and ambitious Assistant Manager to join our management team.
This is an exciting opportunity for someone looking to develop their leadership skills and build a long-term career in hospitality.
As Assistant Manager, you will be part of the management team, supporting the Deputy Manager to ensure the smooth and successful running of the business in the Manager's absence.
You'll help maximise sales, lead and motivate a team to deliver outstanding customer service, and develop your knowledge of finances, recruitment, compliance and company policies and procedures.
- What You’ll Be Doing
- Supporting the management team in the day-to-day operation of the pub.
- Leading shifts and ensuring exceptional standards of service are delivered at all times.
- Motivating, coaching and developing team members to help them reach their full potential.
- Supporting with recruitment, onboarding and training of new team members.
- Assisting in driving sales, controlling costs and maximising profitability.
- Ensuring company policies, procedures and compliance requirements are followed.
- Helping to maintain high standards of food safety, health & safety and licensing compliance.
- Taking ownership of customer feedback and resolving issues professionally and effectively.
- Stepping up to support the Deputy Manager and General Manager as required.
- Building your commercial and operational knowledge to prepare for future management opportunities.
- What We’re Looking For
We want people who share our values and have a passion for hospitality, leadership and delivering great customer experiences.
Quality
You are committed to delivering exceptional customer service and maintaining high standards across every area of the business.
Accountability
You take ownership of your responsibilities, lead by example and can be relied upon to make informed decisions and get things done.
One Team
You enjoy supporting and developing others, creating a positive team culture where everyone feels valued and works together towards shared goals.
Productivity
You can balance multiple priorities, work effectively under pressure and ensure the business operates efficiently while maintaining excellent standards.
Legacy
You understand the importance of protecting and enhancing the reputation of a business with a rich heritage, helping create experiences that keep customers returning.
Previous hospitality experience is essential and supervisory or management experience would be advantageous.
You'll be a strong communicator with a positive attitude, excellent organisational skills and a genuine desire to develop your career within Wadworth.
When You Join Wadworth, You’ll Benefit From
- Training and development opportunities.
- Clear career progression pathways into Deputy Manager and General Manager roles.
- Discount offering 25% off food, drink and accommodation.
- Tips.
- Flexible working opportunities.
- Cycle to Work Scheme.
- Enhanced parental leave.
- Accommodation provided (subject to availability).
- Double pay on Christmas Day.
- Wagestream.
- Recognition for great work and living our values.
Ready to Join Us?
Whether you're an experienced Supervisor looking for your next challenge or an existing Assistant Manager looking to continue your development, Wadworth offers the opportunity to be part of a supportive business where your contribution genuinely matters.
Join us and help lead a team that delivers exceptional hospitality, great experiences and lasting memories for our customers every day.
Assistant Manager - Falkland Arms employer: Wadworth
Wadworth is an exceptional employer that values its team as the cornerstone of its success, offering a supportive work culture steeped in 150 years of family business tradition. As a Cleaner, you'll enjoy flexible hours, opportunities for personal growth, and a generous discount on food, drink, and accommodation, all while contributing to a vibrant atmosphere that prioritises real impact and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Falkland Arms
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wadworth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wadworth
Don't be shy about reaching out to Wadworth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Falkland Arms
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wadworth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wadworth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
