At a Glance
- Tasks: Provide HR advice, manage employee relations cases, and support managers with people-related issues.
- Company: Join a large international organisation known for its customer experience and technology services.
- Benefits: Competitive salary, 25 days holiday, life assurance, and exclusive discounts.
- Other info: Dynamic role with opportunities for coaching, development, and exposure to organisational change.
- Why this job: Gain hands-on HR experience while making a real impact on employee relations.
- Qualifications: Experience in HR or Employee Relations, strong communication skills, and knowledge of UK employment law.
The predicted salary is between 40296 - 49250 £ per year.
About the Business
Join a large, established international organisation that provides customer experience, technology and business services to a diverse range of well-known clients. The business operates within a fast-paced, service-led environment, combining people, technology and operational expertise to deliver solutions for its customers. You will ideally come from a background of Hospitality, Retail or similar to a call centre.
The Role
- Act as a trusted HR Advisor to managers, providing practical, commercial and pragmatic HR advice.
- Manage a busy and varied Employee Relations caseload from initial advice through to resolution.
- Support managers with disciplinary, grievance, absence, capability and performance management cases.
- Lead and support investigations, formal meetings and complex employee matters.
- Provide advice around flexible working, family-related matters and other employee lifecycle issues.
- Manage and support Occupational Health referrals, guiding managers on recommendations, reasonable adjustments and next steps.
- Coach, mentor and guide managers, building their confidence and capability when dealing with people-related matters.
- Encourage managers to take greater ownership of their people responsibilities while providing appropriate HR support and challenge.
- Get involved with TUPE transfers, supporting the HR and people aspects of transfers and associated change.
- Support wider organisational change and transformation activity where required.
- Pull together regular and ad-hoc HR reports, people data and management information.
- Analyse HR data and metrics to identify trends, risks and areas requiring action.
- Use data and insight to support conversations with managers and help drive better people decisions.
- Work closely with the wider HR team and key stakeholders across the business.
What We're Looking For
- Previous experience as an HR Advisor, ER Advisor or in a similar generalist HR role.
- Strong, hands-on Employee Relations experience and confidence managing cases from start to finish.
- Good knowledge of UK employment law and HR best practice.
- Experience of coaching, mentoring and guiding managers through people-related matters.
- Confidence influencing and appropriately challenging managers and stakeholders.
- Experience supporting Occupational Health referrals and recommendations.
- TUPE experience would be a real advantage, although candidates with some exposure and a desire to develop their TUPE knowledge will also be considered.
- Comfortable working with HR data, reports and people metrics.
- A data-driven and analytical mindset, with the ability to interpret information, identify trends and turn data into meaningful insight.
- Strong communication and relationship-building skills.
- A pragmatic, solutions-focused and commercially aware approach.
- Comfortable working autonomously and managing competing priorities in a busy environment.
Why Join?
- A genuinely varied HR Advisor role with Employee Relations at its core.
- The opportunity to manage interesting and complex ER cases.
- Plenty of scope to coach and develop managers, rather than simply giving HR advice.
- Exposure to TUPE transfers and organisational change.
- Responsibility for HR reporting, data and people insights.
- The opportunity to develop your HR experience within a broad, hands-on position.
- 25 days holiday + BH – option to buy 5 days.
- Life assurance x 4.
- Flexible Enhanced Family Leave Pay.
- Exclusive Discounts.
Human Resources Advisor (4212) employer: Wade Macdonald
Wade Macdonald is an excellent employer, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With a strong focus on employee development and a commitment to driving meaningful HR initiatives, employees enjoy hybrid working arrangements, significant exposure to senior leadership, and the opportunity to influence the employee experience during a transformative period. Join us to be part of a supportive culture that values your contributions and fosters professional growth.
