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For Companies At a Glance
- Tasks: Join our Customer Service team to provide top-notch support and handle orders.
- Company: A global organisation prioritising employee well-being and work-life balance.
- Benefits: Enjoy 25 days annual leave, health insurance, and onsite parking with EV charging.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Full-time, permanent role based in Newbury with a Christmas shutdown.
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Administrator
Newbury – Office Based | £26,000 – £30,000 per annum
About the Client
This well-established organisation has a strong international presence, with headquarters in the UK and offices across the globe. They cultivate a dynamic work environment where work-life balance and employee well-being are priorities.
About the Job
A new opportunity has arisen to join the Customer Service team at their head office in Newbury. This varied role involves providing excellent customer support, handling orders and quotations, and supporting the Accounts and Operations teams when needed.
Duties will include:
About the Successful Applicant
You will have experience working in a customer-facing role and be confident using Microsoft Office and CRM systems. Familiarity with accounting software is beneficial. Strong communication skills, adaptability, and a positive, proactive attitude are essential.
What You Will Receive in Return
You\’ll join a supportive and collaborative environment, with a full-time, permanent role offering 25 days annual leave (including a Christmas shutdown), company pension, critical illness cover, death in service insurance, and access to a health insurance scheme. Onsite parking with EV charging and a cycle-to-work scheme are also available.
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Customer Service Administrator employer: Wade Macdonald
Contact Detail:
Wade Macdonald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical skills, especially with Microsoft Office and CRM systems. Being proficient in these tools will allow you to hit the ground running and demonstrate your capability to manage customer queries efficiently.
✨Tip Number 3
Prepare for potential scenarios you might face in a customer service role. Think about how you would handle difficult customers or technical issues, as this will showcase your problem-solving skills and adaptability.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your skills in communication, adaptability, and any familiarity with Microsoft Office and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent support in previous roles and how you can contribute to the team.
Highlight Technical Skills: Since the role involves technical product assistance, mention any relevant technical skills or experiences you have. If you've used accounting software before, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wade Macdonald
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Prepare specific examples of how you've handled challenging situations and provided excellent service, as this will demonstrate your capability to thrive in the role.
✨Familiarise Yourself with the Company
Research the organisation's values, mission, and products. Understanding their international presence and work culture will help you align your answers with what they prioritise, showing that you're genuinely interested in being part of their team.
✨Demonstrate Technical Proficiency
Since the role involves using Microsoft Office and CRM systems, be ready to discuss your experience with these tools. If you have familiarity with accounting software, mention it, as it could give you an edge over other candidates.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how success is measured in the customer service department to engage the interviewers and demonstrate your proactive attitude.
