At a Glance
- Tasks: Lead and coordinate a global team ensuring top-notch construction assurance across multiple projects.
- Company: Wade Construction Management Consultants, experts in pharmaceutical and life sciences projects.
- Benefits: Competitive salary, car allowance, pension scheme, and opportunities for career growth.
- Other info: Collaborative culture focused on integrity, accountability, and continuous improvement.
- Why this job: Join a dynamic team making a real impact in high-profile construction projects.
- Qualifications: Experience in construction or project delivery within regulated industries is essential.
The predicted salary is between 60000 - 75000 £ per year.
At Wade Construction Management Consultants, we deliver high-profile pharmaceutical and life sciences construction projects. Through a collaborative and transparent approach, we provide our clients with confidence, control, and certainty, while maintaining the highest standards of safety, quality, and compliance.
We have an exciting opportunity for a Client Service Manager to join our expanding team. This role is responsible for the management, assurance, coordination, and continuous improvement of Wade’s global Construction Assurance team, ensuring consistent delivery of construction assurance activities across multiple sites and regions.
- Work on high-profile pharmaceutical and life sciences projects
- Opportunities for career progression and professional development
Our approach is built on integrity, collaboration, and accountability, ensuring every project is delivered safely, compliantly, and to the highest standards.
The Client Service Manager will play a key leadership role in overseeing Wade’s global Construction Assurance network, supporting the effective delivery of construction assurance activities across multiple client sites and regions. This role is responsible for managing the day-to-day engagement, onboarding, assurance, reporting, and performance oversight of Construction Technical Authorities, ensuring alignment with client standards, engineering governance requirements, and Wade’s operating model.
The successful candidate will work closely with Wade leadership, the Construction Assurance team, client stakeholders, and operational teams to drive consistency, governance, risk visibility, and continuous improvement across the Construction Assurance community.
- Manage and coordinate the global Construction Assurance team across multiple projects and regions
- Hold structured weekly 1:1 meetings with individuals within the Construction Assurance team members to review workload, risks, blockers, and support requirements
- Monitor Construction Assurance performance against agreed expectations, KPIs, and client requirements
- Oversee Construction Assurance gap analysis activities and ensure actions are tracked through to close-out
- Prepare monthly performance and governance reports for Wade leadership and client stakeholders
- Support monthly Construction Assurance community meetings and promote lessons learned and best practice sharing
- Identify and escalate construction assurance, governance, compliance, and EHS risks at an early stage
- Support resource planning, vacancy tracking, and candidate suitability reviews for Construction Assurance appointments
- Promote consistent standards, templates, reporting disciplines, and ways of working across the Construction Assurance network
Requirements:
- Strong construction, EHS, or project delivery experience within regulated industries
- Excellent organisational, reporting, and action management skills
- Ability to identify risks early and drive proactive resolution
- Commercial awareness with the ability to balance operational priorities and governance requirements
- Proficient in Microsoft Office and reporting/tracking systems
- Experience within pharmaceutical, life sciences, GMP, or highly regulated construction environments
- NEBOSH, IOSH, or relevant construction/EHS qualification
- Experience supporting global or multi-site project delivery environments
- Knowledge of contractor prequalification, Construction Safety Plans, and assurance frameworks
- Previous experience in a client service, assurance, or technical governance role
6,000 Car Allowance ~ Company Pension Scheme ~ Permanent / full-time
Consumer Service and Engagement Manager— in Darlington employer: Wade Construction Management Consultants
Wade Construction Management Consultants is an exceptional employer, offering a dynamic work environment where integrity, collaboration, and accountability are at the forefront. As a Client Service Manager, you will have the opportunity to lead a global team in delivering high-profile pharmaceutical and life sciences projects, with ample opportunities for career progression and professional development. Our commitment to employee growth, combined with a supportive culture that prioritises safety and compliance, makes Wade an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Wade Construction Management Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Service and Engagement Manager— in Darlington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to show genuine interest in Wade Construction Management Consultants and their work in pharmaceuticals and life sciences. Tailor your answers to reflect their values of integrity and collaboration.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. We suggest focusing on common questions related to client service and construction assurance to really nail it when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Consumer Service and Engagement Manager— in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Manager role. Highlight your experience in construction assurance and any relevant qualifications, like NEBOSH or IOSH. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the pharmaceutical and life sciences sectors. Share specific examples of how you've driven improvement in previous roles, as this will resonate with us.
Showcase Your Leadership Skills:As a key leadership role, we’re looking for candidates who can manage teams effectively. In your application, mention any experience you have in overseeing teams or projects, and how you’ve fostered collaboration and accountability.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Wade Construction Management Consultants
✨Know the Company Inside Out
Before your interview, dive deep into Wade Construction Management Consultants. Understand their projects, values, and approach to client service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Client Service Manager role, be ready to discuss specific scenarios where you've managed teams or handled client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple projects and ensure compliance with standards. Bring examples of how you've tracked performance against KPIs and how you’ve improved processes in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in construction assurance, or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the team's success.
