At a Glance
- Tasks: Lead and coordinate global construction assurance activities for high-profile pharmaceutical projects.
- Company: Wade Construction Management Consultants, a leader in pharmaceutical and life sciences construction.
- Benefits: Competitive salary, car allowance, pension scheme, and opportunities for professional growth.
- Other info: Collaborative culture focused on integrity, accountability, and continuous improvement.
- Why this job: Join a dynamic team and make a real impact on critical construction projects.
- Qualifications: Experience in construction or project delivery within regulated industries is essential.
The predicted salary is between 60000 - 75000 £ per year.
At Wade Construction Management Consultants, we deliver high-profile pharmaceutical and life sciences construction projects. Through a collaborative and transparent approach, we provide our clients with confidence, control, and certainty, while maintaining the highest standards of safety, quality, and compliance.
We have an exciting opportunity for a Client Service Manager to join our expanding team. This role is responsible for the management, assurance, coordination, and continuous improvement of Wade’s global Construction Assurance team, ensuring consistent delivery of construction assurance activities across multiple sites and regions.
- Work on high-profile pharmaceutical and life sciences projects
- Opportunities for career progression and professional development
Our approach is built on integrity, collaboration, and accountability, ensuring every project is delivered safely, compliantly, and to the highest standards.
The Client Service Manager will play a key leadership role in overseeing Wade’s global Construction Assurance network, supporting the effective delivery of construction assurance activities across multiple client sites and regions. This role is responsible for managing the day-to-day engagement, onboarding, assurance, reporting, and performance oversight of Construction Technical Authorities, ensuring alignment with client standards, engineering governance requirements, and Wade’s operating model.
The successful candidate will work closely with Wade leadership, the Construction Assurance team, client stakeholders, and operational teams to drive consistency, governance, risk visibility, and continuous improvement across the Construction Assurance community.
- Manage and coordinate the global Construction Assurance team across multiple projects and regions
- Hold structured weekly 1:1 meetings with individuals within the Construction Assurance team members to review workload, risks, blockers, and support requirements
- Monitor Construction Assurance performance against agreed expectations, KPIs, and client requirements
- Oversee Construction Assurance gap analysis activities and ensure actions are tracked through to close-out
- Prepare monthly performance and governance reports for Wade leadership and client stakeholders
- Support monthly Construction Assurance community meetings and promote lessons learned and best practice sharing
- Identify and escalate construction assurance, governance, compliance, and EHS risks at an early stage
- Support resource planning, vacancy tracking, and candidate suitability reviews for Construction Assurance appointments
- Promote consistent standards, templates, reporting disciplines, and ways of working across the Construction Assurance network
Strong construction, EHS, or project delivery experience within regulated industries is required, along with excellent organisational, reporting, and action management skills. The ability to identify risks early and drive proactive resolution is essential, as is commercial awareness with the ability to balance operational priorities and governance requirements. Proficiency in Microsoft Office and reporting/tracking systems is necessary, as well as experience within pharmaceutical, life sciences, GMP, or highly regulated construction environments. A NEBOSH, IOSH, or relevant construction/EHS qualification is preferred, along with experience supporting global or multi-site project delivery environments and knowledge of contractor prequalification, Construction Safety Plans, and assurance frameworks. Previous experience in a client service, assurance, or technical governance role is also beneficial.
6,000 Car Allowance ~ Company Pension Scheme ~ Permanent / full-time
Client Service Manager (Accounts) (Permanent) in Darlington employer: Wade Construction Management Consultants
Wade Construction Management Consultants is an exceptional employer, offering a dynamic work environment where integrity, collaboration, and accountability are at the forefront. As a Client Service Manager, you will have the opportunity to lead a global team in delivering high-profile pharmaceutical and life sciences projects, with ample opportunities for career progression and professional development. Our commitment to employee growth, combined with a competitive benefits package including a car allowance and pension scheme, makes Wade an attractive place for those seeking meaningful and rewarding employment.
Contact Details:
Wade Construction Management Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager (Accounts) (Permanent) in Darlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and life sciences sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Wade Construction Management Consultants thoroughly. Understand their projects, values, and recent news. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on common questions related to client service management and construction assurance. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Client Service Manager (Accounts) (Permanent) in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Service Manager role. Highlight your experience in construction assurance, project delivery, and any relevant qualifications like NEBOSH or IOSH.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Wade’s values of integrity, collaboration, and accountability.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you’ve successfully managed teams, improved processes, or delivered projects in regulated environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wade Construction Management Consultants
✨Know the Company Inside Out
Before your interview, make sure you research Wade Construction Management Consultants thoroughly. Understand their projects, values, and approach to client service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Client Service Manager role, be ready to discuss specific scenarios where you've managed teams or projects. Think about times when you identified risks early or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As a key leadership figure, it's crucial to demonstrate your ability to manage and coordinate teams. Prepare examples that highlight your experience in holding structured meetings, monitoring performance, and driving continuous improvement. This will illustrate your fit for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the challenges the Construction Assurance team is currently facing or how success is measured in this role. This shows your proactive mindset and eagerness to contribute to the team's success.
