At a Glance
- Tasks: Lead and coordinate a global team ensuring top-notch construction assurance across multiple projects.
- Company: Wade Construction Management Consultants, experts in pharmaceutical and life sciences projects.
- Benefits: Competitive salary, car allowance, pension scheme, and health care.
- Other info: Opportunities for career progression and professional development in a supportive environment.
- Why this job: Join a collaborative team shaping the future of GMP construction delivery.
- Qualifications: Strong experience in construction and project delivery within regulated industries.
The predicted salary is between 60000 - 70000 £ per year.
At Wade Construction Management Consultants, we deliver high-profile pharmaceutical and life sciences construction projects. Through a collaborative and transparent approach, we provide our clients with confidence, control, and certainty, while maintaining the highest standards of safety, quality, and compliance. We have an exciting opportunity for a Client Service Manager to join our expanding team.
This role is responsible for the management, assurance, coordination, and continuous improvement of Wade’s global Construction Assurance team, ensuring consistent delivery of construction assurance activities across multiple sites and regions.
Why Join Wade
- Work on high-profile pharmaceutical and life sciences projects
- Join a collaborative and specialist team
- Be part of a team shaping the future of GMP construction delivery
- Opportunities for career progression and professional development
Our Culture at Wade
At Wade, how we work is just as important as what we deliver. Our approach is built on integrity, collaboration, and accountability, ensuring every project is delivered safely, compliantly, and to the highest standards. We look for people who:
- Act with integrity – accountable, transparent, and professional
- Put the project first – focusing on the best outcomes for clients and teams
- Take ownership – proactive, innovative, and solution-driven
- Work collaboratively – contributing to a supportive, high-performing team
People are our foundation. At Wade, we back our people to thrive at work and in life, because when our people grow, so does our impact.
The Opportunity
The Client Service Manager will play a key leadership role in overseeing Wade’s global Construction Assurance network, supporting the effective delivery of construction assurance activities across multiple client sites and regions. This role is responsible for managing the day-to-day engagement, onboarding, assurance, reporting, and performance oversight of Construction Technical Authorities, ensuring alignment with client standards, engineering governance requirements, and Wade’s operating model.
The successful candidate will work closely with Wade leadership, the Construction Assurance team, client stakeholders, and operational teams to drive consistency, governance, risk visibility, and continuous improvement across the Construction Assurance community.
Key Responsibilities
- Manage and coordinate the global Construction Assurance team across multiple projects and regions
- Hold structured weekly 1:1 meetings with individuals within the Construction Assurance team members to review workload, risks, blockers, and support requirements
- Monitor Construction Assurance performance against agreed expectations, KPIs, and client requirements
- Support onboarding and induction of newly appointed Construction Assurance team members, including development of 30/60/90 day plans
- Ensure Construction Assurance appointments, competency assessments, and authorisations are completed and maintained accurately
- Oversee Construction Assurance gap analysis activities and ensure actions are tracked through to close-out
- Maintain consolidated action trackers and ensure actions are owned, dated, and supported by evidence
- Prepare monthly performance and governance reports for Wade leadership and client stakeholders
- Support monthly Construction Assurance community meetings and promote lessons learned and best practice sharing
- Identify and escalate construction assurance, governance, compliance, and EHS risks at an early stage
- Liaise with client stakeholders, engineering teams, EHS representatives, recruitment teams, and internal departments
- Support resource planning, vacancy tracking, and candidate suitability reviews for Construction Assurance appointments
- Promote consistent standards, templates, reporting disciplines, and ways of working across the Construction Assurance network
- Drive continuous improvement initiatives across the Construction Assurance service delivery model
About You
Essential
- Strong construction, EHS, or project delivery experience within regulated industries
- Experience managing senior construction or technical professionals across multiple locations
- Strong understanding of construction governance, engineering assurance, and technical authority structures
- Excellent organisational, reporting, and action management skills
- Ability to challenge constructively and engage confidently with senior stakeholders and client teams
- Experience leading onboarding, compliance, or assurance processes
- Strong communication and client-facing reporting capability
- Ability to identify risks early and drive proactive resolution
- Commercial awareness with the ability to balance operational priorities and governance requirements
- Proficient in Microsoft Office and reporting/tracking systems
Desirable
- Experience within pharmaceutical, life sciences, GMP, or highly regulated construction environments
- NEBOSH, IOSH, or relevant construction/EHS qualification
- Experience supporting global or multi-site project delivery environments
- Knowledge of contractor prequalification, Construction Safety Plans, and assurance frameworks
- Experience developing governance processes, standards, or continuous improvement initiatives
- Previous experience in a client service, assurance, or technical governance role
Our Offer
£6,000 Car Allowance
Company Pension Scheme
Vitality Health Care
Role based in Darlington
Employment type: Permanent / full-time
Client Service Manager in Darlington employer: Wade Construction Management Consultants
At Wade Construction Management Consultants, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that prioritises integrity and accountability. As a Client Service Manager, you will have the opportunity to work on high-profile pharmaceutical and life sciences projects while benefiting from career progression and professional development in a dynamic environment located in Darlington. Our commitment to employee growth ensures that as our people thrive, so does our impact on the industry.
Contact Details:
Wade Construction Management Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager in Darlington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your own. This will help you showcase your fit for the Client Service Manager role at Wade.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to construction assurance and client management. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Service Manager in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Service Manager role. Highlight your experience in construction assurance and project delivery, especially in regulated industries like pharmaceuticals or life sciences. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your understanding of our values at Wade, like integrity and collaboration. Tell us why you’re passionate about this role and how you can contribute to our team’s success.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve processes. Use metrics where possible to show how you’ve made a positive impact in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Wade Construction Management Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of construction assurance, especially in regulated industries like pharmaceuticals and life sciences. Familiarise yourself with key terms and concepts related to governance and compliance, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
As a Client Service Manager, you'll need to demonstrate your ability to manage teams effectively. Prepare examples of how you've led teams in the past, particularly in challenging situations. Highlight your experience with onboarding and performance management to show you're ready for this role.
✨Be Ready to Discuss Risks
Since identifying and managing risks is crucial in this role, think about specific instances where you've successfully navigated challenges. Be prepared to discuss how you approach risk assessment and resolution, and how you ensure compliance with client standards.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in Wade's projects and culture. Ask about their approach to continuous improvement or how they support their teams in achieving high standards. This will demonstrate your proactive mindset and genuine interest in the role.
