At a Glance
- Tasks: Lead and coordinate a global team ensuring top-notch construction assurance across multiple projects.
- Company: Wade Construction Management Consultants, experts in pharmaceutical and life sciences projects.
- Benefits: Career progression, professional development, and a collaborative work culture.
- Other info: Join a supportive team that values integrity, collaboration, and continuous improvement.
- Why this job: Shape the future of GMP construction delivery while working on high-profile projects.
- Qualifications: Experience in construction or project delivery within regulated industries is essential.
The predicted salary is between 60000 - 75000 £ per year.
At Wade Construction Management Consultants, we deliver high-profile pharmaceutical and life sciences construction projects. Through a collaborative and transparent approach, we provide our clients with confidence, control, and certainty, while maintaining the highest standards of safety, quality, and compliance.
This role is responsible for the management, assurance, coordination, and continuous improvement of Wade’s global Construction Assurance team, ensuring consistent delivery of construction assurance activities across multiple sites and regions.
Why Join Wade
- Work on high-profile pharmaceutical and life sciences projects
- Join a collaborative and specialist team
- Be part of a team shaping the future of GMP construction delivery
- Opportunities for career progression and professional development
Our Culture at Wade
At Wade, how we work is just as important as what we deliver. Our approach is built on integrity, collaboration, and accountability, ensuring every project is delivered safely, compliantly, and to the highest standards.
We look for people who:
- Act with integrity – accountable, transparent, and professional
- Put the project first – focusing on the best outcomes for clients and teams
- Take ownership – proactive, innovative, and solution-driven
- Work collaboratively – contributing to a supportive, high-performing team
People are our foundation. At Wade, we back our people to thrive at work and in life, because when our people grow, so does our impact.
The Opportunity
The Client Service Manager will play a key leadership role in overseeing Wade’s global Construction Assurance network, supporting the effective delivery of construction assurance activities across multiple client sites and regions. This role is responsible for managing the day-to-day engagement, onboarding, assurance, reporting, and performance oversight of Construction Technical Authorities, ensuring alignment with client standards, engineering governance requirements, and Wade’s operating model.
The successful candidate will work closely with Wade leadership, the Construction Assurance team, client stakeholders, and operational teams to drive consistency, governance, risk visibility, and continuous improvement across the Construction Assurance community.
Key Responsibilities
- Manage and coordinate the global Construction Assurance team across multiple projects and regions
- Hold structured weekly 1:1 meetings with individuals within the Construction Assurance team members to review workload, risks, blockers, and support requirements
- Monitor Construction Assurance performance against agreed expectations, KPIs, and client requirements
- Support onboarding and induction of newly appointed Construction Assurance team members, including development of 30/60/90 day plans
- Ensure Construction Assurance appointments, competency assessments, and authorisations are completed and maintained accurately
- Oversee Construction Assurance gap analysis activities and ensure actions are tracked through to close-out
- Maintain consolidated action trackers and ensure actions are owned, dated, and supported by evidence
- Prepare monthly performance and governance reports for Wade leadership and client stakeholders
- Support monthly Construction Assurance community meetings and promote lessons learned and best practice sharing
- Identify and elevate construction assurance, governance, compliance, and EHS risks at an early stage
- Liaise with client stakeholders, engineering teams, EHS representatives, recruitment teams, and internal departments
- Support resource planning, vacancy tracking, and candidate suitability reviews for Construction Assurance appointments
- Promote consistent standards, templates, reporting disciplines, and ways of working across the Construction Assurance network
- Drive continuous improvement initiatives across the Construction Assurance service delivery model
About You
- Strong construction, EHS, or project delivery experience within regulated industries
- Experience managing senior construction or technical professionals across multiple locations
- Strong understanding of construction governance, engineering assurance, and technical authority structures
- Excellent organisational, reporting, and action management skills
- Ability to challenge constructively and engage confidently with senior stakeholders and client teams
- Experience leading onboarding, compliance, or assurance processes
- Strong communication and client-facing reporting capability
- Ability to identify risks early and drive proactive resolution
- Commercial awareness with the ability to balance operational priorities and governance requirements
- Proficient in Microsoft Office and reporting/tracking systems
- Experience within pharmaceutical, life sciences, GMP, or highly regulated construction environments
- NEBOSH, IOSH, or relevant construction/EHS qualification
- Experience supporting global or multi-site project delivery environments
- Knowledge of contractor prequalification, Construction Safety Plans, and assurance frameworks
- Experience developing governance processes, standards, or continuous improvement initiatives
- Previous experience in a client service, assurance, or technical governance role
Client Service Manager employer: Wade Construction Management Consultants
Wade Construction Management Consultants is an exceptional employer, offering a dynamic work environment where integrity, collaboration, and accountability are at the core of our culture. As a Client Service Manager, you will have the opportunity to lead high-profile pharmaceutical and life sciences projects while benefiting from career progression and professional development in a supportive team that values your growth. Join us in shaping the future of GMP construction delivery, where your contributions will make a meaningful impact across multiple sites and regions.
Contact Details:
Wade Construction Management Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and life sciences sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching Wade Construction Management Consultants thoroughly. Understand their projects, values, and culture. We want to see you shine, so practice answering questions that highlight your experience in managing teams and ensuring compliance.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams through challenges in regulated environments. We love hearing about proactive solutions and how you’ve driven continuous improvement in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who align with our values of integrity and collaboration. Let’s make this happen together!
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Client Service Manager role. Highlight your construction, EHS, or project delivery experience, especially in regulated industries, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Wade and how your values align with our culture of integrity, collaboration, and accountability.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and deliver results. We love seeing how you've made a positive impact in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Wade Construction Management Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of construction assurance, especially within the pharmaceutical and life sciences sectors. Familiarise yourself with key terms and concepts related to governance, compliance, and EHS standards. This will help you speak confidently about how your experience aligns with Wade's expectations.
✨Showcase Your Leadership Skills
As a Client Service Manager, you'll need to demonstrate your ability to manage teams effectively. Prepare examples of how you've led teams in the past, particularly in high-pressure environments. Highlight your experience in conducting 1:1 meetings and how you’ve supported team members in overcoming challenges.
✨Emphasise Collaboration
Wade values collaboration, so be ready to discuss how you've worked with various stakeholders in previous roles. Share specific instances where you’ve successfully engaged with clients, engineering teams, or other departments to achieve project goals. This will show that you can thrive in a team-oriented environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify risks early. Think of situations where you had to proactively resolve issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
