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- Tasks: Lead a team to provide top-notch technical support for our machinery products.
- Company: Join a dynamic machinery manufacturing company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, company pension, and free on-site parking.
- Other info: Be part of a collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customers receive exceptional service and support.
- Qualifications: Experience in machinery or technical support, plus strong planning and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.
Duties
- Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
- Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
- Provide contact for customers to ensure technical support matters are recorded and resolved.
- Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
- Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
Skills:
- Microsoft Office
- Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agricultural equipment
- Experience in planning workload for a team
- Technical knowledge (hydraulic/electrical schematics/heavy plant engineering)
Benefits:
- Company pension
- Free parking
- On-site parking
Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.
Seniority level: Mid-Senior level
Employment type: Full-time
Industry: Machinery Manufacturing
Salary: £50,000 - £60,000
Service Manager in Belfast employer: WAC McCandless Ltd
Contact Detail:
WAC McCandless Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the machinery and equipment industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a Service Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your technical knowledge and experience in managing teams. Use specific examples from your past roles to demonstrate how you’ve exceeded customer expectations.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in a Service Manager position. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of hydraulic and electrical schematics. Be ready to discuss how you would handle technical support issues and manage workflow in a busy workshop. Confidence is key!
We think you need these skills to ace Service Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in construction equipment, forklifts, or any relevant field. We want to see how your skills match the Service Manager role, so don’t be shy about showcasing your technical knowledge and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed teams or resolved technical issues in the past – we love a good story!
Show Off Your Technical Skills: Since this role requires technical knowledge, make sure to mention any relevant experience with hydraulic or electrical schematics. We’re looking for someone who can hit the ground running, so highlight those skills clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at WAC McCandless Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to construction equipment, forklifts, and commercial vehicles. Be ready to discuss specific examples of how you've managed teams or resolved technical issues in the past.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in managing a team. Think of situations where you coordinated workflow or provided support to your team members. Highlight how you kept customers informed and satisfied during these processes.
✨Be Customer-Centric
Demonstrate your understanding of customer service by sharing examples of how you've gone above and beyond to meet client expectations. Discuss how you’ve handled warranty claims or technical support issues effectively.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Knowing their offerings will help you tailor your responses and show that you're genuinely interested in the role and the company.