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- Tasks: Support customers and products, ensuring trains are serviced efficiently and safely.
- Company: Wabtec, a global leader in transportation solutions with a focus on innovation.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Why this job: Make a real impact in the transportation industry while working hands-on with technology.
- Qualifications: ONC or NVQ Level 3 in Mechanical/Electrical Engineering and strong fault-finding skills.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.
The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.
What will your typical day look like?
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escape if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer-centric approach in all interactions.
What do we want to know about you?
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault-finding abilities.
- Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
If you don’t have all the above criteria, don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Legal authorisation to work in the United Kingdom is required.
Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
Product Support Engineer in Stoke-on-Trent employer: Wabtec
Contact Detail:
Wabtec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wabtec on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and fault diagnosis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your technical skills! Bring examples of your past work or projects that highlight your mechanical and electrical engineering expertise. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wabtec team.
We think you need these skills to ace Product Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your technical skills, fault-finding experience, and any relevant qualifications like ONC or NVQ Level 3. We want to see how your background aligns with what we do at Wabtec!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can make a difference at Wabtec. Keep it concise but engaging – we love a good story!
Show Off Your Customer-Centric Approach: Since this role involves direct customer interaction, make sure to showcase your interpersonal skills. Share examples of how you've successfully resolved issues for customers in the past. We value a strong customer-centric mindset!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wabtec and what we stand for!
How to prepare for a job interview at Wabtec
✨Know Your Technical Stuff
As a Product Support Engineer, you'll need to showcase your technical aptitude. Brush up on your mechanical and electrical engineering knowledge, especially fault-finding techniques. Be ready to discuss specific examples from your hands-on experience that demonstrate your problem-solving skills.
✨Customer-Centric Mindset
Wabtec values a strong customer-centric approach. Prepare to share how you've successfully interacted with customers in the past. Think of instances where you went above and beyond to meet their needs or resolve issues, as this will highlight your interpersonal skills.
✨Demonstrate Organisational Skills
In this role, managing your workload independently is crucial. Come prepared with examples of how you've effectively organised tasks or projects in previous positions. This could include prioritising urgent requests or managing multiple call-outs efficiently.
✨Practice Clear Communication
You'll need to compile clear and accurate technical reports, so practice explaining complex concepts in simple terms. During the interview, focus on articulating your thoughts clearly and concisely, as effective communication is key in this role.