At a Glance
- Tasks: Provide top-notch IT support and ensure seamless technology operations.
- Company: Join Wabtec UK, a leader in train maintenance solutions.
- Benefits: Enjoy a competitive salary, supportive work environment, and career growth.
- Other info: Dynamic team culture with opportunities for professional development.
- Why this job: Make a real impact by solving tech challenges for our clients.
- Qualifications: Bachelor’s degree or relevant experience; strong IT skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an experienced Service Desk Specialist to join our team at Wabtec UK based in Birkenhead where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Hours: Monday to Friday 08:00am to 16:30pm and Friday 08:00am to 13:00pm
How will you make a difference? As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top‑notch support to our users. This role will contribute to the seamless functioning of our technology landscape by providing both first and second level support. Collaborating with other teams, particularly Service Desk Leads, will be vital to address client and site‑related challenges.
Responsibilities:
- The Service Desk Specialist will utilise critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
- Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
- Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
- Contribute to Service Desk support during acquisition integrations.
- Manage and support ongoing Anti‑virus and SCCM implementations to ensure system security.
- Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
- Participate in the operations and monitoring of the IT environment.
- Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
- Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
- Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
- Obtain necessary approvals and procure hardware and software when required.
- Provide on‑site support as requested.
Qualifications:
- Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
- Proficiency in Windows 7/10 administration and usage.
- Excellent understanding of PC Desktop/Laptop hardware.
- Experience in supporting Audio/Video equipment.
- Familiarity with ITIL Foundations.
- Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
- Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know – we’ve got you.
Service Desk Specialist employer: Wabtec
Wabtec UK in Birkenhead is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Service Desk Specialist, you will benefit from a collaborative environment where your contributions directly impact the reliability of our technology landscape, alongside competitive working hours and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Wabtec UK on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your problem-solving skills.
✨Tip Number 3
Showcase your tech skills! Bring examples of how you've resolved IT issues in the past. Whether it’s a tricky hardware fix or a software glitch, having real-life stories ready will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Wabtec UK.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Specialist role. Highlight your relevant experience and skills, especially in IT support and customer service. We want to see how you can make a difference in our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. We love seeing enthusiasm and a personal touch!
Showcase Your Technical Skills:Don’t forget to mention your technical skills, especially your proficiency in Windows administration and any experience with networking. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wabtec
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7/10 administration and PC hardware. Be ready to discuss your experience with troubleshooting and supporting various devices, including Audio/Video equipment. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Familiarise Yourself with ITIL
Since familiarity with ITIL Foundations is mentioned in the job description, it’s a good idea to understand its principles. Be prepared to talk about how you’ve applied ITIL practices in previous roles, especially in relation to incident management and service delivery.
✨Demonstrate Your Problem-Solving Skills
As a Service Desk Specialist, critical thinking is key. Think of examples from your past where you successfully resolved IT support issues. Highlight your approach to root cause analysis and how you kept users informed throughout the process.
✨Show Your Team Spirit
Collaboration is vital in this role, so be ready to discuss how you’ve worked with other teams in the past. Share specific instances where you contributed to team success, particularly in addressing client challenges or improving service desk operations.
