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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for our team.
- Company: Join Wabtec, a leader in innovative transport solutions.
- Benefits: Enjoy competitive salary, flexible hours, and a supportive work culture.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Passion for IT, problem-solving skills, and relevant experience preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
We are seeking an individual with a passion for delivering exceptional IT support and enjoys solving problems to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Role: Service Desk Specialist
Salary: £Competitive
Location: Burton on Trent, Staffordshire, (DE13 8EN)
Hours: Monday to Thursday 08:00 to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week
Contract Type: Permanent, Full-Time
How will you make a difference?
You will be proactive and detail-oriented Service Desk Specialist to join our IT team. In this role, you’ll be the go-to person for resolving technical issues, supporting system security, and ensuring smooth day-to-day IT operations.
What will your typical day look like?
- Provide hands-on support for hardware, software, and IT services in line with SLAs.
- Troubleshoot and resolve IT tickets using critical thinking and standard procedures.
- Maintain accurate documentation of installations, repairs, and inventory.
- Support antivirus and SCCM rollouts to enhance system security.
- Assist with IT integration during acquisitions.
- Manage PC lifecycle tasks: setup, refresh, disposal, and more.
- Configure and maintain phones, printers, scanners, and other devices.
- Monitor IT systems and resolve incident backlogs with root cause analysis.
- Procure hardware/software and ensure proper approvals.
- Deliver on-site support when needed.
What do we want to know about you?
- Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
- Proficiency in Windows 7/11 administration and usage.
- Excellent understanding of PC Desktop/Laptop hardware.
- Experience in supporting Audio/Video equipment.
- Familiarity with ITIL Foundations.
- Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
- Apple Mac and iOS expertise is desirable.
- Exceptional analytical and problem-solving skills.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Service Desk Specialist employer: Wabtec
Contact Detail:
Wabtec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Wabtec or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d handle specific scenarios, especially those involving troubleshooting and customer service.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled technical issues in the past. We love hearing about your thought process and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for IT support shine through! We want to see how much you enjoy solving problems and helping others, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Service Desk Specialist role. Highlight your skills in Windows administration, hardware support, and any experience with ITIL or networking. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Wabtec
✨Know Your Tech Inside Out
As a Service Desk Specialist, you'll need to be familiar with Windows 7/11 and PC hardware. Brush up on your technical knowledge before the interview. Be ready to discuss troubleshooting methods and any relevant experiences you've had in resolving IT issues.
✨Showcase Your Problem-Solving Skills
This role requires exceptional analytical skills. Prepare examples of past situations where you successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Understand the Company Culture
Wabtec values people and diversity. Familiarise yourself with their mission and values. During the interview, express how your personal values align with theirs and demonstrate your enthusiasm for contributing to a team that prioritises collaboration and innovation.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
