At a Glance
- Tasks: Support the Aftermarket team by responding to customer inquiries and managing orders.
- Company: Join Wabtec, a global leader in transportation solutions with a people-first culture.
- Benefits: Competitive salary, 23 days annual leave, life assurance, and retail discounts.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer service.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
A Division of Wabtec UK Ltd, Northampton-based firm Bearward Engineering manufactures radiators for the power generation industry and is currently recruiting for a Customer Service Administrator within our Sales department, for maternity cover.
Role: Customer Service Administrator
Salary: £Competitive
Location: Northampton, (NN4 8HJ), (Onsite)
Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 15:30pm
Contract type: Permanent, Full-Time
Annual Leave: 23 days plus statutory bank holidays
Life Assurance: 4 x Salary
Parking: Onsite available
Amenities: Free hot drinks
Benefits Hub: Access to retail discounts
How will you make a difference? You will be a proactive team player, who will support the demands of the Aftermarket team in a fast-paced environment. Enhancing the service level we provide to our customers will in turn support the development of sales growth for Wabtec’s largest customers as well as new customers.
What will your typical day look like?
- Creation of Sales / Aftermarket reports.
- Responding to customer inquiries.
- Creation of quotations, order input, and following the orders through to the point of dispatch.
- Liaise with customers to check on their order status.
- Creation of Aftermarket spares listings for existing and new customers.
- Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.
What do we want to know about you?
- Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
- Able to work autonomously with strong organisational skills.
- Excellent communication skills.
- IT literate.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information: What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
Customer Service Administrator in Northampton employer: Wabtec
Wabtec in Lincoln is an excellent employer, offering a dynamic work culture that prioritises diversity and inclusion. Employees benefit from comprehensive training programs and opportunities for professional growth, all while contributing to meaningful advancements in the manufacturing sector. Join us to be part of a team that values safety, efficiency, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wabtec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wabtec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wabtec:Your cover letter is your chance to shine! Tell us why you want to work at Wabtec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wabtec!
How to prepare for a job interview at Wabtec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
