At a Glance
- Tasks: Support customers and products, ensuring safe and efficient service delivery.
- Company: Wabtec, a global leader in transportation solutions with a people-first culture.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Other info: Join a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact in the future of transportation while working hands-on with technology.
- Qualifications: ONC or NVQ Level 3 in Mechanical/Electrical Engineering and strong technical skills.
The predicted salary is between 28800 - 43200 £ per year.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.
The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers' expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.
What will your typical day look like?
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escalate if replacement isn't possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer-centric approach in all interactions.
What do we want to know about you?
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault-finding abilities.
- Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
If you don't have all the above criteria, don't worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Product Support Engineer in London employer: Wabtec
Wabtec is an exceptional employer that prioritises its people, offering a dynamic work culture where innovation and collaboration thrive. As a Field Service Engineer, you will benefit from extensive training opportunities and the chance to travel globally, all while being part of a company that values diversity and inclusion. With a strong commitment to safety and professional growth, Wabtec empowers its employees to make a meaningful impact in the transportation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wabtec on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to fault diagnosis and customer service. We want to show that you can think on your feet and keep that customer-centric approach front and centre.
✨Tip Number 3
Show off your hands-on experience! Bring examples of past projects or situations where you’ve successfully diagnosed and solved technical issues. This will help us see your practical skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wabtec team.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Engineer role. Highlight your relevant experience in mechanical and electrical engineering, and showcase how your skills align with Wabtec's mission of delivering exceptional customer service.
Show Off Your Technical Skills:Don’t shy away from detailing your technical aptitude! Include specific examples of fault-finding and diagnostics you've performed. This will help us see how you can contribute to our team and support our customers effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Wabtec!
How to prepare for a job interview at Wabtec
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss your hands-on experience with engines and diagnostics, as well as any specific fault-finding techniques you've used in the past.
✨Customer-Centric Mindset
Wabtec values a strong customer-centric approach, so think of examples where you've gone above and beyond for a customer. Prepare to share how you handle call-out requests and ensure customer satisfaction during your service.
✨Practice Problem-Solving Scenarios
Since diagnosing faults is a key part of the role, practice articulating your thought process when faced with technical problems. Use structured work instructions as a guide and be ready to explain how you determine effective solutions.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your workload independently. Share examples of how you've organised tasks or projects in the past, especially in high-pressure situations, to demonstrate your ability to stay on top of things.
