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- Tasks: Be the voice of the customer and ensure their needs are met efficiently.
- Company: Join Wabtec, a global leader in transportation solutions with a people-first culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in a role that connects you directly with customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Diverse team culture that values your unique perspective and experiences.
The predicted salary is between 28800 - 43200 £ per year.
Direct liaison with external & SISCO customers providing efficient responses and recording information.
Lead order book reviews with customers.
Support the Business Manager’s with delivery information on key customers.
Own customer OTD for all customers under their responsibility.
Attend the daily production meeting, being the voice of the customer.
Provide feedback on delivery failures to the customer.
Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved.
Attend Project Reviews.
Understand the expectations and requirements of the key customers.
Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manner.
Attend reviews with the key customers.
Enter and maintain customer orders on to the MRP system.
Ensure orders are acknowledged to the customer within 3 working days.
Ensure all orders have valid agreement via LTSA or Quotation.
Respond to customers’ Requests for Quotations (RFQs) and enquiries.
Liaise with the customer for re-scheduling orders.
Understand capacity constraints when entering customer orders.
Management of the Repair_Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders.
Control and progress the NSI process.
Assist the other members of the Sales Administration team.
Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk.
Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manner.
Customer Service Representative in Liverpool employer: Wabtec
Contact Detail:
Wabtec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Wabtec's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Wabtec employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Wabtec team.
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: As a Customer Service Representative, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through concise language or structured formatting, let us see your skills shine!
Highlight Teamwork Experience: We value collaboration at StudySmarter, so if you’ve worked closely with teams in previous roles, make sure to mention that! Share examples of how you’ve contributed to team success, especially in fast-paced environments.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Wabtec
✨Know Your Customers
Before the interview, take some time to research Wabtec and their key customers. Understanding their expectations and requirements will help you demonstrate your ability to be the voice of the customer during the interview.
✨Master the Order Process
Familiarise yourself with the order management process, including how to enter and maintain customer orders on an MRP system. Being able to discuss this knowledgeably will show that you're ready to hit the ground running.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves providing feedback on delivery failures and liaising with customers, strong communication skills are essential. Consider doing mock interviews with a friend to refine your responses.
✨Show Your Team Spirit
Wabtec values collaboration, so be prepared to discuss examples of how you've worked closely with teams in the past. Highlighting your experience in supporting business managers or working with production planning will showcase your ability to contribute to a team environment.
