Service Desk Specialist

Who will you be working with? We are seeking an individual with a passion for delivering exceptional IT support and enjoys solving problems to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. Role: Service Desk Specialist Salary: £Competitive Location: Burton on Trent, Staffordshire, (DE13 8EN) Hours: Monday to Thursday 08:00 to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week Contract Type: Permanent, Full-Time How will you make a difference? You will be proactive and detail-oriented Service Desk Specialist to join our IT team. In this role, you’ll be the go-to person for resolving technical issues, supporting system security, and ensuring smooth day-to-day IT operations. What will your typical day look like? Provide hands-on support for hardware, software, and IT services in line with SLAs. Troubleshoot and resolve IT tickets using critical thinking and standard procedures. Maintain accurate documentation of installations, repairs, and inventory. Support antivirus and SCCM rollouts to enhance system security. Assist with IT integration during acquisitions. Manage PC lifecycle tasks: setup, refresh, disposal, and more. Configure and maintain phones, printers, scanners, and other devices. Monitor IT systems and resolve incident backlogs with root cause analysis. Procure hardware/software and ensure proper approvals. Deliver on-site support when needed. What do we want to know about you? Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications. Proficiency in Windows 7/11 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills. If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Apply today! Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. *Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.