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- Tasks: Lead key account managers and enhance customer relationships with global OEM clients.
- Company: Join Napier Turbocharger, a Wabtec Company, known for innovative industrial turbocharger solutions.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic, supportive environment.
- Why this job: Make a real impact by improving customer satisfaction and driving business growth.
- Qualifications: Bachelor's degree in Business, Engineering, or related field; experience in account management preferred.
- Other info: We value people first; apply even if you don't meet all criteria!
The predicted salary is between 43200 - 72000 £ per year.
Who will you be working with? Napier Turbocharger, a Wabtec Company, has an exciting opportunity for a Head of Sales to join a well-established business that designs, manufactures, and tests industrial turbochargers supplied into the Power Generation, Marine, and Rail Traction industries.
How will you make a difference? We are seeking a customer focused individual, who is experienced in managing and leading a group of key account managers for several high-profile OEM customers from around the globe. The successful candidate will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.
What will your typical day look like?
- Develop and maintain strong relationships with OEM clients.
- Understand and address the specific needs and concerns of customers.
- Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.
- Collaborate with internal teams to improve the overall customer experience.
- Analyse customer feedback and implement strategies to enhance customer satisfaction.
- Monitor customer satisfaction metrics and report on key performance indicators.
- Develop and execute customer service policies and procedures tailored to clients.
- Coordinate with the sales team to identify opportunities for new business with existing clients.
- Prepare and present reports on customer service performance to senior management.
What do we want to know about you?
- Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field.
- Proven experience in customer relations or account management, preferably within the OEM sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Ability to lead and motivate a team.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible. Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Senior Key Account Manager (Lincoln) employer: Wabtec Corporation
Contact Detail:
Wabtec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (Lincoln)
✨Tip Number 1
Research Napier Turbocharger and its parent company, Wabtec. Understanding their products, values, and recent developments will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of Napier Turbocharger on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Senior Key Account Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage key accounts and enhance customer relationships. Be ready to discuss how you've successfully resolved client issues and improved satisfaction.
✨Tip Number 4
Familiarise yourself with CRM software and tools commonly used in account management. Being able to discuss your proficiency and how you've leveraged these tools to drive results will set you apart from other candidates.
We think you need these skills to ace Senior Key Account Manager (Lincoln)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer relations, particularly within the OEM sector. Use specific examples that demonstrate your ability to enhance customer relationships and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with the responsibilities of developing strong relationships with OEM clients and improving customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your communication, problem-solving, and analytical skills. Mention your proficiency in CRM software and Microsoft Office Suite, as these are crucial for the role.
Show Enthusiasm for the Company: Express your passion for working with Napier Turbocharger and your commitment to putting people first. This aligns with their values and shows that you are a good cultural fit for the company.
How to prepare for a job interview at Wabtec Corporation
✨Research the Company
Before your interview, take some time to learn about Napier Turbocharger and its parent company, Wabtec. Understand their products, services, and the industries they serve. This knowledge will help you tailor your responses and show your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your experience in managing key accounts and leading teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting specific examples of how you've enhanced customer relationships and resolved issues.
✨Showcase Your Communication Skills
As a Senior Key Account Manager, strong communication is crucial. During the interview, demonstrate your ability to articulate ideas clearly and listen actively. Be prepared to discuss how you would maintain effective communication with clients and internal teams.
✨Discuss Customer Satisfaction Strategies
Be ready to talk about how you would analyse customer feedback and implement strategies to enhance satisfaction. Share any relevant metrics or KPIs you've used in the past to measure success, as this will show your analytical abilities and commitment to customer service.
