At a Glance
- Tasks: Support the Aftermarket team by responding to customer inquiries and managing orders.
- Company: Join Wabtec, a leading global provider in the transportation sector.
- Benefits: Competitive salary, 23 days annual leave, life assurance, and retail discounts.
- Other info: Dynamic workplace with a focus on inclusion and personal growth.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer service.
- Qualifications: Experience in customer service or administration is a plus; strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
A Division of Wabtec UK Ltd, Northampton-based firm Bearward Engineering manufactures radiators for the power generation industry and is currently recruiting for a Customer Service Administrator within our Sales department, for maternity cover.
Role: Customer Service Administrator (Maternity Cover)
Salary: £Competitive
Location: Northampton, (NN4 8HJ), (Onsite)
Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 15:30pm
Contract type: Fixed Term Contract - 12 months
Annual Leave: 23 days plus statutory bank holidays
Life Assurance: 4 x Salary
Parking: Onsite available
Amenities: Free hot drinks
Benefits Hub: Access to retail discounts
How will you make a difference? You will be a proactive team player, who will support the demands of the Aftermarket team in a fast-paced environment. Enhancing the service level we provide to our customers will in turn support the development of sales growth for Wabtec’s largest customers as well as new customers.
What will your typical day look like?
- Creation of Sales / Aftermarket reports.
- Responding to customer inquiries.
- Creation of quotations, order input, and following the orders through to the point of dispatch.
- Liaise with customers to check on their order status.
- Creation of Aftermarket spares listings for existing and new customers.
- Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.
What do we want to know about you?
- Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
- Able to work autonomously with strong organisational skills.
- Excellent communication skills.
- IT literate.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information
What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better.
Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
Customer Service Administrator in Northampton employer: Wabtec Corporation
Wabtec Corporation is an exceptional employer located in Lincoln, offering a dynamic work environment that fosters innovation and teamwork within the Napier Turbocharger division. Employees benefit from a strong focus on continuous improvement, professional development opportunities, and a commitment to maintaining high-quality standards in manufacturing. Join us to be part of a culture that values your contributions and supports your growth in the engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wabtec Corporation.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wabtec Corporation. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wabtec Corporation.
How to prepare for a job interview at Wabtec Corporation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wabtec Corporation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wabtec Corporation offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
