At a Glance
- Tasks: Provide top-notch support for customers and Wabtec products in the field.
- Company: Join Wabtec, a global leader in transportation technology and services.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact on the future of transportation while working hands-on.
- Qualifications: ONC or NVQ Level 3 in Mechanical/Electrical Engineering and strong technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Wabtec is a leading global provider of equipment, systems, digital solutions, and value‑added services. Whether it’s freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.
Role: Field Service Engineer
Location: Reading/South England
Contract Type: Permanent, Full‑Time
How will you make a difference? The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.
What will your typical day look like?
- Respond to call‑out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on‑site or escort if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer‑centric approach in all interactions.
What do we want to know about you?
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault‑finding abilities.
- Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
If you don’t have all the above criteria, don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Apply today!
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition.
Additional Information: What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionise how the world moves for future generations, Wabtec is the place for you.
Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.
Product Support Engineer in London employer: Wabtec Corporation
Wabtec Corporation is an exceptional employer located in Lincoln, offering a dynamic work environment that fosters innovation and teamwork within the Napier Turbocharger division. Employees benefit from a strong focus on continuous improvement, professional development opportunities, and a commitment to maintaining high-quality standards in manufacturing. Join us to be part of a culture that values your contributions and supports your growth in the engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wabtec and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of accelerating transportation.
✨Tip Number 3
Practice your technical skills! Brush up on fault-finding techniques and be ready to discuss your hands-on experience. They’ll want to see that you can diagnose issues and provide effective solutions on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wabtec team and making a difference.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Support Engineer role. Highlight your relevant experience in mechanical and electrical engineering, and don’t forget to showcase your fault-finding skills. We want to see how you can make a difference at Wabtec!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Wabtec. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Since this role requires strong technical aptitude, be sure to mention any hands-on experience you have with engines or diagnostics. If you've got experience with MS Excel or compiling technical reports, let us know – it’s all about those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wabtec team!
How to prepare for a job interview at Wabtec Corporation
✨Know Your Technical Stuff
As a Product Support Engineer, you'll need to showcase your technical aptitude. Brush up on your mechanical and electrical engineering knowledge, especially fault-finding techniques. Be ready to discuss specific examples from your hands-on experience that demonstrate your problem-solving skills.
✨Customer-Centric Mindset
Wabtec values a strong customer-centric approach. Prepare to share how you've successfully interacted with customers in the past. Think of instances where you went above and beyond to meet their needs or resolve issues, as this will highlight your interpersonal skills.
✨Demonstrate Organisational Skills
In this role, managing your workload independently is crucial. Be prepared to discuss how you prioritise tasks and handle multiple responsibilities. You might want to share a specific example of a time when you effectively managed your time during a busy period.
✨Familiarise Yourself with Wabtec's Values
Understanding Wabtec's culture and values can give you an edge. Research their commitment to safety, efficiency, and innovation. During the interview, relate your personal values to theirs and express how you can contribute to their mission of expanding the possible.
