At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users.
- Company: Join Wabtec UK, a leader in train maintenance solutions.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by ensuring seamless technology for clients.
- Qualifications: Bachelor’s degree or relevant experience in IT support.
The predicted salary is between 30000 - 40000 € per year.
We are seeking an experienced Service Desk Specialist to join our team at Wabtec UK based in Birkenhead where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Role: Service Desk Specialist
Salary: £Competitive
Onsite Location: Birkenhead, Wirral, Merseyside (CH41 1LF)
Hours: Monday to Friday 08:00 to 16:30 and Friday 08:00 to 13:00
How will you make a difference?
As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top-notch support to users. This role will contribute to the seamless functioning of our technology landscape by providing both first and second level support. Collaborating with other teams, particularly Service Desk Leads, will be vital to address client and site-related challenges.
What will your typical day look like?
- Utilise critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
- Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
- Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
- Contribute to Service Desk support during acquisition integrations.
- Manage and support ongoing Anti-virus and SCCM implementations to ensure system security.
- Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
- Participate in the operations and monitoring of the IT environment.
- Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
- Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
- Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
- Obtain necessary approvals and procure hardware and software when required.
- Provide on-site support as requested.
What do we want to know about you?
- Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
- Proficiency in Windows 7/10 administration and usage.
- Excellent understanding of PC Desktop/Laptop hardware.
- Experience in supporting Audio/Video equipment.
- Familiarity with ITIL Foundations.
- Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
Application and eligibility:
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Equal Opportunity:
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. If you need accommodation, let us know – we’ve got you.
Service Desk Specialist in Liverpool employer: Wabtec Corporation
Wabtec UK is an exceptional employer located in Birkenhead, offering a supportive work culture that prioritises employee growth and development. As a Service Desk Specialist, you will benefit from competitive salary packages, a collaborative environment, and opportunities to enhance your technical skills while contributing to the seamless operation of our technology landscape. Our commitment to diversity and inclusion ensures that all employees feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Specialist in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wabtec UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your problem-solving skills.
✨Tip Number 3
Showcase your tech skills! Bring examples of how you've resolved IT issues in the past. Whether it’s a tricky hardware fix or a software glitch, having real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Wabtec UK.
We think you need these skills to ace Service Desk Specialist in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Specialist role. Highlight your experience with Windows administration, IT support, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your familiarity with ITIL and networking if applicable.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing critical thinking in action, so share specific instances where you resolved problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wabtec Corporation
✨Know Your Tech Inside Out
As a Service Desk Specialist, you'll need to be well-versed in Windows 7/10 and PC hardware. Brush up on your technical knowledge before the interview, and be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Familiarise Yourself with ITIL
Since familiarity with ITIL Foundations is mentioned in the job description, make sure you understand its principles. Be prepared to explain how you've applied ITIL practices in previous roles, especially in incident management and service delivery.
✨Demonstrate Your Problem-Solving Skills
Critical thinking is key for this role. Think of examples where you've successfully resolved IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Show Your Team Spirit
Collaboration is vital in this position. Be ready to discuss how you've worked with other teams in the past to tackle challenges. Highlight any experiences where teamwork led to successful outcomes, as this will show you're a great fit for their collaborative environment.
