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- Tasks: Be the voice of the customer, ensuring their needs are met and orders are processed efficiently.
- Company: Join Wabtec, a global leader in transportation solutions with a people-first culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real impact in a dynamic role that shapes customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Diverse team culture that values your unique perspective and promotes inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities include direct liaison with external & SISCO customers providing efficient responses and recording information. Lead order book reviews with customers. Support the Business Managers with delivery information on key customers. Own customer OTD for all customers under their responsibility. Attend the daily production meeting, being the voice of the customer. Provide feedback on delivery failures to the customer. Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved. Attend Project Reviews. Understand the expectations and requirements of the key customers. Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manner. Attend reviews with the key customers. Enter and maintain customer orders on to the MRP system. Ensure orders are acknowledged to the customer within 3 working days. Ensure all orders have valid agreement via LTSA or Quotation. Respond to customers’ Requests for Quotations (RFQs) and enquiries. Liaise with the customer for re-scheduling orders. Understand capacity constraints when entering customer orders. Work closely with Production Planning and Material Planning to ensure information is robust and commitments are achieved. Management of the Repair_Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders. Control and progress the NSI process. Assist the other members of the Sales Administration team. Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk. Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manner.
Customer Service Representative in Liverpool employer: Wabtec Corporation
Contact Detail:
Wabtec Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Wabtec's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wabtec family and ready to make an impact.
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can be the voice of the customer and support our team effectively!
Showcase Your Communication Skills: Since this role involves liaising with customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with our clients.
Highlight Team Collaboration: We value teamwork at StudySmarter, so mention any experiences where you've worked closely with others to achieve a common goal. This will show us that you can collaborate effectively with our Production Planning and Sales Administration teams.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Wabtec Corporation
✨Know Your Customers
Before the interview, research Wabtec's key customers and their expectations. Understanding who you’ll be liaising with will help you demonstrate your ability to provide efficient responses and manage customer relationships effectively.
✨Master the MRP System
Familiarise yourself with MRP systems and how they function. Be ready to discuss how you would enter and maintain customer orders, as well as how to ensure timely acknowledgements. This shows you’re proactive and ready to hit the ground running.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the voice of the customer in daily production meetings, being able to provide feedback on delivery failures and other issues is crucial. Use examples from past experiences to illustrate your communication skills.
✨Show Team Spirit
Wabtec values collaboration, so be prepared to discuss how you’ve worked closely with teams in the past. Highlight your experience in supporting business managers and liaising with production and material planning teams to ensure commitments are achieved.