Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and products, ensuring trains are serviced efficiently and safely.
- Company: Wabtec UK, a leader in rail technology with a focus on customer satisfaction.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Other info: Join a diverse team that values all backgrounds and experiences.
- Why this job: Make a real difference by keeping trains running smoothly and safely.
- Qualifications: ONC or NVQ Level 3 in Mechanical/Electrical Engineering and strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading/South England
Contract Type: Permanent, Full-Time
Role: The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites and customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and that our services are delivered in a safe, efficient, and consistent manner.
Typical day:
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escalate if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer‑centric approach in all interactions.
Qualifications:
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault‑finding abilities.
- Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities. Need accommodation? Just let us know – we’ve got you.
Product Support Engineer employer: Wabtec Careers
Contact Detail:
Wabtec Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Wabtec UK and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding abilities and be ready to discuss your hands-on experience. We want to see how you tackle real-world problems, so think of examples you can share during interviews.
✨Tip Number 3
Show off your customer-centric approach! Prepare to talk about how you've successfully interacted with customers in the past. Highlight your interpersonal skills and how you ensure customer satisfaction in every situation.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your skills and experiences relevant to the Product Support Engineer role, and don’t hesitate to follow up if you haven’t heard back!
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your relevant experience in mechanical and electrical engineering, and don’t forget to showcase your fault-finding skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role requires strong technical aptitude, make sure to mention any hands-on experience you have with engines or diagnostics. If you’ve got experience with MS Excel or compiling technical reports, let us know – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Wabtec Careers
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss your hands-on experience with engines and diagnostics, as well as any specific fault-finding techniques you've used in the past.
✨Customer-Centric Mindset
Since this role is all about supporting customers, think of examples where you've gone above and beyond to meet customer expectations. Prepare to share how you maintain a strong customer-centric approach in your work.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would diagnose faults or handle call-out requests. Practise articulating your thought process clearly, so you can demonstrate your structured approach to problem-solving during the interview.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your workload independently. Share examples of how you've organised tasks or projects in the past, especially in high-pressure situations, to show that you can handle the demands of the role.