At a Glance
- Tasks: Support customers and products, ensuring trains are serviced efficiently and safely.
- Company: Wabtec UK, a leader in rail technology with a focus on customer satisfaction.
- Benefits: Permanent, full-time role with opportunities for growth and development.
- Other info: Join a diverse team that values all backgrounds and experiences.
- Why this job: Make a real difference by keeping trains running smoothly and safely.
- Qualifications: ONC or NVQ Level 3 in Mechanical/Electrical Engineering and strong technical skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Reading/South England
Contract Type: Permanent, Full-Time
Role: The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites and customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and that our services are delivered in a safe, efficient, and consistent manner.
Typical day:
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escalate if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer‑centric approach in all interactions.
Qualifications:
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault‑finding abilities.
- Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities. Need accommodation? Just let us know – we’ve got you.
Product Support Engineer in London employer: Wabtec Careers
Wabtec UK is an exceptional employer, offering a dynamic work environment in Reading/South England where innovation meets customer service excellence. As a Field Service Engineer, you will benefit from a strong focus on employee growth, with opportunities for hands-on experience and technical development, all while being part of a supportive team that values diversity and inclusivity. Enjoy a fulfilling career where your contributions directly impact customer satisfaction and the performance of our cutting-edge products.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in London
✨Tip Number 1
Get to know the company! Research Wabtec UK and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding abilities and be ready to discuss your hands-on experience. You might even want to prepare some examples of how you've solved problems in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Wabtec UK.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Support Engineer role. Highlight your relevant experience in mechanical and electrical engineering, and don’t forget to showcase your fault-finding skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story that connects your experience to what we do at Wabtec UK.
Show Off Your Technical Skills:Since this role requires strong technical aptitude, make sure to mention any hands-on experience you have with engines or diagnostics. If you've got experience with MS Excel or compiling technical reports, let us know – these are key skills we’re looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Wabtec Careers
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss your hands-on experience with engines and diagnostics, as well as any specific fault-finding techniques you've used in the past.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of examples where you've successfully resolved issues for clients. Highlight your strong interpersonal skills and how you maintain a customer-centric approach in your work.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios where you had to diagnose faults or replace parts. Practise explaining your thought process clearly and concisely, as if you're talking to a customer who needs to understand the situation.
✨Get Familiar with Tech Tools
Brush up on your IT skills, especially with MS Excel and any laptop/tablet devices you might use on the job. Being able to compile clear and accurate technical reports will be crucial, so be prepared to discuss your experience with these tools.
