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- Tasks: Provide top-notch IT support and ensure smooth tech operations for our users.
- Company: Join Wabtec UK, a leader in train maintenance solutions.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by solving tech challenges and enhancing user experience.
- Qualifications: Bachelor’s degree or relevant experience, with strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Service Desk Specialist to join our team at Wabtec UK based in Birkenhead where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Salary: Competitive
Onsite Location: Birkenhead, Wirral, Merseyside (CH41 1LF)
Hours: Monday to Friday 08:00am to 16:30pm and Friday 08:00am to 13:00pm
As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our customer computing environment while providing top-notch support to our users. This role will contribute to the seamless functioning of our technology landscape by providing both first and second level support. Collaborating with other teams, particularly Service Desk Leads, will be vital to address client and site-related challenges.
Your typical day will include:
- Utilising critical thinking and adhering to standard operating procedures to effectively resolve IT support issues and tickets.
- Identifying and providing computer hardware, software, and various services in line with Service Level Agreements.
- Thoroughly documenting hardware failures, installations, repairs, and removals in the Service Desk system.
- Contributing to Service Desk support during acquisition integrations.
- Managing and supporting ongoing Anti-virus and SCCM implementations to ensure system security.
- Maintaining accurate IT inventory documentation and managing IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
- Participating in the operations and monitoring of the IT environment.
- Undertaking tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
- Configuring, troubleshooting, and maintaining phones, network printers, scanners, and MFUs.
- Resolving backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
- Obtaining necessary approvals and procuring hardware and software when required.
- Providing on-site support as requested.
What do we want to know about you?
- Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
- Proficiency in Windows 7/10 administration and usage.
- Excellent understanding of PC Desktop/Laptop hardware.
- Experience in supporting Audio/Video equipment.
- Familiarity with ITIL Foundations.
- Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.
Service Desk Specialist in Birkenhead employer: Wabtec Careers
Contact Detail:
Wabtec Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wabtec UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Bring examples of how you've resolved IT issues in the past. Whether it's a tricky hardware fix or a software glitch, having real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Specialist in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Specialist role. Highlight your experience with Windows administration, hardware support, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with ITIL and TCP/IP networking if you have it!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing critical thinking in action, so share specific instances where you resolved problems effectively and kept users informed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Wabtec UK!
How to prepare for a job interview at Wabtec Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7/10 administration and PC hardware. Be ready to discuss your experience with troubleshooting and supporting various devices, as this will show you're the right fit for the role.
✨Familiarise Yourself with ITIL
Since familiarity with ITIL Foundations is mentioned in the job description, it’s a good idea to understand its principles. Be prepared to explain how you've applied ITIL practices in previous roles, especially in service desk environments.
✨Demonstrate Your Problem-Solving Skills
Think of specific examples where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and adherence to standard operating procedures.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics or the technologies used at Wabtec UK. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.