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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage cloud environments.
- Company: Join WABSYS, a leading IT solutions provider with a focus on security.
- Benefits: Enjoy a competitive salary, pension, healthcare plan, and mileage reimbursement.
- Other info: Work in a supportive environment with opportunities to learn and grow.
- Why this job: Make a real impact by solving diverse technical challenges for various clients.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft 365.
Location: Ossett, Wakefield, West Yorkshire – Driving licence essential
Salary: £35,000 to £40,000 + Pension & Healthcare Plan
Hours: Full-time, 37.5 hours per week (Monday to Friday, 9am to 5pm)
About us
WABSYS is a well-established, security-focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high-quality IT services, the business is continuing to grow – creating an opportunity for an experienced IT Support Engineer to join the team.
Job overview
This is a varied, hands-on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud-based systems. The successful candidate will be someone who enjoys problem-solving from first principles and takes pride in seeing issues through to resolution. The role is primarily office-based, with a strong focus on remote support. Occasional travel to client sites may be required where necessary; however, this is infrequent and not a core part of the role.
Responsibilities include:
- Provide 2nd / 3rd line IT support across a varied client base
- Troubleshoot and resolve issues across servers, networks, and end-user systems
- Manage and support Microsoft 365 and Azure environments
- Maintain and administer servers, domains, and group policies
- Support virtualised environments (Hyper-V)
- Assist with network configuration and ongoing maintenance
- Contribute to cyber security standards, including Cyber Essentials
- Use scripting (e.g. PowerShell) to improve efficiency and automation
- Deliver a high level of customer service, primarily remotely with occasional on-site support when required
Skills & Experience
- Strong experience in IT support (2nd or 3rd line level)
- Solid understanding of networking, servers, and operating systems
- Microsoft 365 and Azure administration experience
- Experience with Group Policy and domain management
- Strong PowerShell scripting skills
- Familiar with Windows 11, Windows Server 2019 and Linux
- Understanding of cyber security principles
- Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable
- Excellent attention to detail
- Knowledge of Hyper-V virtualisation
About you
- Naturally curious with a genuine interest in technology
- Enjoy solving problems and getting to the root cause
- Able to work independently and manage your own workload
- Strong communicator, comfortable working with a range of clients
- Keen to learn and stay up to date with new technologies
Why join us?
- Competitive salary of £35,000 to £40,000
- Pension scheme
- Healthcare plan
- Mileage reimbursement for occasional site visits
- A supportive environment where your input and ideas are valued
- Opportunity to work across a wide range of technologies and clients
This is a great opportunity for an experienced IT Support Engineer. Interested? Apply now with your updated CV.
IT Support Engineer in Ossett employer: Wabsys
Contact Detail:
Wabsys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Ossett
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects you've worked on, or any scripts you've written. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions by role-playing with a friend or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our team at WABSYS.
We think you need these skills to ace IT Support Engineer in Ossett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant scripting skills like PowerShell. We want to see how your background fits with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to diagnosing and resolving IT challenges.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at WABSYS!
How to prepare for a job interview at Wabsys
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, servers, and cloud systems. Be ready to discuss your experience with Microsoft 365, Azure, and PowerShell scripting. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you went above and beyond to ensure a problem was fully resolved. This will demonstrate your hands-on approach and commitment to customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a network issue or managing a server failure. Practise articulating your thought process clearly, as this will show your analytical skills and ability to work under pressure.
✨Communicate Effectively
Since the role involves remote support, strong communication skills are key. Practise explaining technical concepts in simple terms, as you may need to guide clients through solutions over the phone or via chat. This will highlight your ability to connect with clients and provide excellent service.