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- Tasks: Provide top-notch IT support and troubleshoot diverse technical issues.
- Company: Join WABSYS, a leading IT solutions provider with a focus on security.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare plan, and mileage reimbursement.
- Other info: Opportunity for growth in a supportive environment with varied client interactions.
- Why this job: Be part of a dynamic team and work with cutting-edge technologies.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft 365 and Azure.
The predicted salary is between 35000 - 40000 £ per year.
Location: Ossett, Wakefield, West Yorkshire. Driving licence essential.
Salary: £35,000 to £40,000 + Pension & Healthcare Plan
Hours: Full-time, 37.5 hours per week (Monday to Friday, 9am to 5pm)
About us
WABSYS is a well-established, security-focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high-quality IT services, the business is continuing to grow creating an opportunity for an experienced IT Support Engineer to join the team.
Job overview
This is a varied, hands-on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud-based systems. The successful candidate will be someone who enjoys problem-solving from first principles and takes pride in seeing issues through to resolution. The role is primarily office-based, with a strong focus on remote support. Occasional travel to client sites may be required where necessary; however, this is infrequent and not a core part of the role.
Responsibilities
- Provide 2nd / 3rd line IT support across a varied client base
- Troubleshoot and resolve issues across servers, networks, and end-user systems
- Manage and support Microsoft 365 and Azure environments
- Maintain and administer servers, domains, and group policies
- Support virtualised environments (Hyper-V)
- Assist with network configuration and ongoing maintenance
- Contribute to cyber security standards, including Cyber Essentials
- Use scripting (e.g. PowerShell) to improve efficiency and automation
- Deliver a high level of customer service, primarily remotely with occasional on-site support when required
Skills & Experience
- Strong experience in IT support (2nd or 3rd line level)
- Solid understanding of networking, servers, and operating systems
- Microsoft 365 and Azure administration experience
- Experience with Group Policy and domain management
- Strong PowerShell scripting skills
- Familiar with Windows 11, Windows Server 2019 and Linux
- Understanding of cyber security principles
- Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable
- Excellent attention to detail
- Knowledge of Hyper-V virtualisation
About you
- Naturally curious with a genuine interest in technology
- Enjoy solving problems and getting to the root cause
- Able to work independently and manage your own workload
- Strong communicator, comfortable working with a range of clients
- Keen to learn and stay up to date with new technologies
Why join us?
- Competitive salary of £35,000 to £40,000
- Pension scheme
- Healthcare plan
- Mileage reimbursement for occasional site visits
- A supportive environment where your input and ideas are valued
- Opportunity to work across a wide range of technologies and clients
This is a great opportunity for an experienced IT Support Engineer. Interested? Apply now with your updated CV.
IT Support Engineer employer: Wabsys
Contact Detail:
Wabsys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your IT projects, scripts, or any troubleshooting you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially 2nd and 3rd line roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft 365, Azure, and PowerShell!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about technology and problem-solving. Share specific examples of how you've tackled technical issues in the past – we love a good story that shows your skills in action.
Show Off Your Soft Skills: While technical skills are crucial, we also value strong communication and customer service abilities. Make sure to mention any experiences where you’ve successfully interacted with clients or worked independently to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at WABSYS!
How to prepare for a job interview at Wabsys
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, servers, and Microsoft 365/Azure. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Scripting Skills
Since PowerShell scripting is a key part of the role, prepare to talk about any scripts you've written or how you've used automation to improve efficiency. If possible, bring examples of your work to demonstrate your capabilities.
✨Customer Service is Key
WABSYS values high-quality customer service, so be prepared to share examples of how you've provided excellent support in previous roles. Highlight your communication skills and how you handle difficult situations with clients.
✨Stay Curious and Up-to-Date
Demonstrate your passion for technology by discussing recent trends or tools you've been exploring. This shows that you're not just skilled but also eager to learn and grow within the IT field.