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For Companies At a Glance
- Tasks: Manage day-to-day property operations and ensure excellent service for tenants and landlords.
- Company: Join a dynamic property management team in Ealing, London, focused on residential portfolios.
- Benefits: Enjoy competitive pay and the chance to work in a vibrant environment.
- Why this job: Make a real impact in people's lives while developing your skills in property management.
- Qualifications: Experience in residential property management and strong communication skills are essential.
- Other info: Driving licence required; industry qualifications are a plus!
Looking for an exciting role in property management?
My client is looking for a Tenant Services Manager, a pivotal role dealing with the day-to-day property management of residential tenanted portfolios. You'll liaise with Client Landlords, Tenants, and Contractors, ensuring our service level agreements and industry best practices are met.
This role spans private property management, corporate private rental management, and social housing. Delivering excellent customer service to all parties is your top priority!
Key Responsibilities:
- Instruct essential works and compliance testing to meet legislative certification requirements
- Arrange repairs, maintenance, and refurbishments
- Monitor contractors and on-site works
- Conduct internal mid-term inspections as required
- Ensure properties meet compliance and Health & Safety standards
- Record and report all compliance and maintenance issues
- Work within budget constraints
- Monitor lettings performance and void ratios
- Record and report all financial matters
Minimum Requirements:
- Experience in residential property management
- Experience in dealing with social housing
- Excellent communication skills
- Excellent literacy and numeracy skills
- Driving licence
Desirable:
- ARLA, NFOPP, or other relevant industry qualifications
- Previous experience with FIXLO, MRI, DATASTATION, or other property management systems
Tenant Services Manager employer: WA Consultants
Contact Detail:
WA Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Services Manager
✨Tip Number 1
Familiarise yourself with the latest property management regulations and compliance standards. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high service levels.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience in residential and social housing. Attend industry events or join relevant online forums to make connections that could lead to job opportunities.
✨Tip Number 3
Showcase your customer service skills during any interactions with us. As a Tenant Services Manager, your ability to communicate effectively with landlords, tenants, and contractors is crucial, so be prepared to discuss examples of how you've excelled in this area.
✨Tip Number 4
If you have experience with property management systems like FIXLO or MRI, be sure to highlight this in conversations. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Tenant Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential property management and social housing. Use specific examples that demonstrate your communication skills and ability to manage contractors effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management. Mention how your previous experiences align with the key responsibilities of the Tenant Services Manager role, particularly in delivering excellent customer service.
Highlight Relevant Qualifications: If you have any industry qualifications like ARLA or NFOPP, be sure to mention them prominently. Also, include any experience with property management systems such as FIXLO or MRI, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in property management.
How to prepare for a job interview at WA Consultants
✨Showcase Your Property Management Experience
Be prepared to discuss your previous roles in residential property management. Highlight specific examples where you successfully managed tenant relationships, dealt with compliance issues, or coordinated repairs and maintenance.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with landlords, tenants, and contractors, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively resolved conflicts or facilitated discussions.
✨Familiarise Yourself with Compliance Standards
Understand the key compliance and health & safety standards relevant to property management. Be ready to discuss how you have ensured compliance in your previous roles and how you would approach this in the new position.
✨Prepare Questions for the Interviewers
Having insightful questions prepared shows your interest in the role and the company. Ask about their service level agreements, the types of properties you'll manage, or how they measure success in tenant satisfaction.
