At a Glance
- Tasks: Lead and mentor the IT support team while ensuring top-notch technical support.
- Company: Join a leading company in Bristol with a hybrid working model.
- Benefits: Enjoy a competitive salary, flexible work options, and professional growth opportunities.
- Other info: This is a 1-year fixed term role covering maternity leave.
- Why this job: Make a real difference by enhancing IT support and customer satisfaction.
- Qualifications: Experience in IT support management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an IT Support Manager for a leading company in Bristol. This is a 1 year fixed term covering Maternity Leave. Hybrid working 50/50 onsite and remote.
The IT Support Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships.
Key Responsibilities:- Team Leadership and Management:
- Supervise, train, and mentor IT support
- Schedule and delegate support tasks, ensuring coverage during operating hours
- Conduct performance evaluations and provide feedback to team
- Foster a customer-centric culture within the support team.
- Technical Support Operations:
- Oversee daily IT support activities, ensuring timely resolution of issues
- Troubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support.
- Develop and enforce support workflows and standard operating procedures
- Ensure efficient support for hardware, software, networks, and IT systems.
- Integration Management:
- Handling client API integrations within the company
- Liaising with customers and internal stakeholders.
IT Support Manager in Somerset employer: WA Consultants
Join a leading company in Bristol as an IT Support Manager, where you will thrive in a dynamic hybrid work environment that promotes flexibility and work-life balance. Our supportive culture prioritises employee growth through continuous training and mentorship, ensuring you have the tools to excel in your role while contributing to a customer-centric team. With a focus on innovation and collaboration, this is an excellent opportunity to make a meaningful impact in a thriving organisation.
