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For Companies At a Glance
- Tasks: Engage with customers through friendly conversations and provide helpful guidance.
- Company: Join a laid-back customer service team in Exeter.
- Benefits: Earn up to £48,000 with uncapped bonuses and great perks.
- Why this job: Make a real difference by helping customers feel confident in their choices.
- Qualifications: Friendly attitude and good communication skills; experience is a plus but not required.
- Other info: Enjoy a supportive environment with opportunities for growth.
The predicted salary is between 38400 - 57600 £ per year.
I'm looking for friendly, confident people who enjoy helping customers and having great conversations to join a friendly, laid back customer service team. If you're someone who takes pride in delivering excellent service and making things easy for customers, you'll fit right in.
This is a phone-based role where you'll be speaking with customers who have already shown interest - no cold calling, just genuine conversations and helpful guidance.
What you'll be doing:
- Responding to inbound enquiries from customers already interested in the offering
- Having natural, engaging conversations to understand what each customer is looking for
- Explaining options clearly and helping customers feel confident in their choices
- Supporting customers throughout their journey, keeping them updated along the way
- Working closely with dealerships, funders, and colleagues to keep everything running smoothly
- Staying organised with follow-ups and customer communications
What we're looking for:
- Experience in customer service, call centres, or similar roles is helpful but not essential
- Someone who is friendly, approachable, and confident on the phone
- Good attention to detail and able to juggle a few things at once
- A positive attitude and a genuine desire to help people
Customer Consultant in Exeter employer: WA Consultants
Contact Detail:
WA Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Have a friend or family member conduct a mock interview with you. This will help you get comfortable with answering questions and allow you to refine your approach to showcasing your customer service skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. The role is all about having friendly conversations, so don’t be afraid to show your approachable side and share your passion for helping customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Consultant in Exeter
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for genuine conversations, so start with one in your application.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience or any relevant skills. Mention how you’ve helped customers in the past and how you can bring that same positive attitude to our team. It’s all about making a connection!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to explain your experiences in a way that’s easy to understand. We want to know how you can help our customers feel confident in their choices!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our laid-back team!
How to prepare for a job interview at WA Consultants
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Consultant does. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Conversational Skills
Since this is a phone-based role, practice having engaging conversations. You might want to role-play with a friend or family member, focusing on being friendly and approachable. Remember, it’s all about making the customer feel at ease, so showcase your natural conversational style.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you stay organised. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and positive attitude. This will help you stand out as a candidate who truly cares about customer service.
✨Show Enthusiasm for Helping Others
During the interview, let your passion for helping customers shine through. Share stories that highlight your desire to provide excellent service and make things easy for others. A genuine enthusiasm can be contagious and will resonate well with the interviewers looking for someone who fits their friendly team.