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For Companies At a Glance
- Tasks: Engage with customers through friendly conversations and provide helpful guidance.
- Company: Join a laid-back customer service team in Exeter.
- Benefits: Earn up to £48,000 with uncapped bonuses and great perks.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Make a real difference by helping customers feel confident in their choices.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 48000 - 48000 £ per year.
I'm looking for friendly, confident people who enjoy helping customers and having great conversations to join a friendly, laid back customer service team. If you're someone who takes pride in delivering excellent service and making things easy for customers, you'll fit right in.
This is a phone-based role where you'll be speaking with customers who have already shown interest - no cold calling, just genuine conversations and helpful guidance.
What you'll be doing:
- Responding to inbound enquiries from customers already interested in the offering
- Having natural, engaging conversations to understand what each customer is looking for
- Explaining options clearly and helping customers feel confident in their choices
- Supporting customers throughout their journey, keeping them updated along the way
- Working closely with dealerships, funders, and colleagues to keep everything running smoothly
- Staying organised with follow-ups and customer communications
What we're looking for:
- Experience in customer service, call centres, or similar roles is helpful but not essential
- Someone who is friendly, approachable, and confident on the phone
- Good attention to detail and able to juggle a few things at once
- A positive attitude and a genuine desire to help people
Customer Care Consultant in Exeter employer: WA Consultants
Contact Detail:
WA Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Consultant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Have a friend or family member conduct a mock interview with you. This will help you get comfortable with common questions and allow you to refine your answers, making you feel more confident when it’s the real deal.
✨Tip Number 3
Show off your personality! In a customer care role, being friendly and approachable is key. Don’t be afraid to let your personality shine through during the interview – it’ll help you connect with the interviewer and demonstrate that you’re a great fit for the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Consultant in Exeter
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who enjoys having great conversations.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience, even if it’s not from a call centre. We love seeing how your unique background can bring value to our team, so connect your skills to what we’re looking for!
Show Your Passion: Express your genuine desire to help people in your application. We’re all about delivering excellent service, so share examples of how you’ve gone above and beyond for customers in the past. It’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our customer service approach!
How to prepare for a job interview at WA Consultants
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Care Consultant does. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Conversational Skills
Since this role involves having engaging conversations with customers, practice speaking clearly and naturally. You could role-play with a friend or family member to simulate the interview environment. This will help you feel more comfortable and confident when discussing how you would handle customer interactions.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in a call centre, think about any customer service roles you've had. Be ready to share specific examples of how you've helped customers in the past, highlighting your friendly and approachable nature. This will demonstrate your ability to deliver excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team culture or how success is measured in the position. Thoughtful questions can leave a lasting impression on the interviewer.