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For Companies At a Glance
- Tasks: Diagnose and repair ATMs, EPOS, and other tech equipment while ensuring customer satisfaction.
- Company: Join a dynamic team in a thriving engineering/IT environment across the UK and NI.
- Benefits: Company vehicle, tools provided, and opportunities for hands-on experience.
- Why this job: Advance your career in engineering with real-world problem-solving and customer interaction.
- Qualifications: Full UK driving licence and basic IT knowledge preferred; training provided.
- Other info: Flexible shifts with potential for personal vehicle use and excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering/IT and gain hands‑on experience in a thriving and supportive workplace. We are currently recruiting across the UK and NI.
Position Summary & Key Areas of Responsibility
- To diagnose faults, make repairs and replace modules on ATM\’s, EPOS, Self‑Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Level Agreements.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
- The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro‑actively.
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
- Tools/laptop/Android phone and all other required tools are provided.
- Uniform and PPE provided.
Candidates profile and qualifications
- A full UK manual driving licence is mandatory.
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems.
- Experience preferred in general PC hardware and software maintenance.
- Works well with minimal supervision, good problem‑solving skills, ability to pick up new skills quickly with the ability to work under pressure.
- High level of mechanical/electrical aptitude.
- Excellent interpersonal skills and customer‑facing relationship skills required.
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts.
WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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Customer Engineer employer: WA Consultants
Contact Detail:
WA Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and IT fields. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the responsibilities of a Customer Engineer effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored for you in one place.
We think you need these skills to ace Customer Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for engineering and IT shine through. We love seeing candidates who are genuinely excited about the role and eager to learn. Make sure to highlight any relevant experiences that showcase your enthusiasm!
Tailor Your CV: Don’t just send out the same CV for every job! Take a moment to tweak your CV to match the Customer Engineer position. Focus on your experience with break/fix, IT repairs, and any customer service roles you've had. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, so make sure your skills and experiences are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at WA Consultants
✨Know Your Tech
Brush up on your knowledge of ATM, EPOS, and self-checkout systems. Familiarise yourself with common faults and repairs, as well as basic computer hardware and software. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in the past. Think about times when you had to work independently or under pressure. This will demonstrate your ability to take ownership of customer problems, which is key for this position.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific fault or customer situation. Practising these scenarios beforehand can help you articulate your thought process clearly.
✨Highlight Your Interpersonal Skills
Since this role involves a lot of customer interaction, be prepared to discuss your interpersonal skills. Share experiences where you've successfully built relationships with customers or resolved conflicts. This will show that you can maintain high levels of customer satisfaction.
