At a Glance
- Tasks: Provide hands-on support for IT infrastructure and ensure smooth operations.
- Company: Join a leading tech firm focused on innovation and teamwork.
- Benefits: Competitive pay, health perks, and opportunities for growth.
- Other info: Exciting environment with chances to learn and advance your career.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: 5 years of tech experience and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
As a member of the infrastructure support team, the incumbent with a minimum of 5 years of technical experience provides on-site hands-and-eyes support for end-users, 3rd party vendors and IT support groups. Hands-and-eyes support includes physical support (deploy, rack, stack, patch, cable) for IMACs, upgrades, device commissioning and decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting and lights-on verification, reboot/power cycle, etc. The role requires the ability to safely lift heavy equipment and, if required, move equipment using a forklift. A strong ticketing experience is required as well as technical aptitude and the ability to research and solve complex issues independently.
Responsibilities
- Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties, including physical support (racking and stacking) of servers and network devices during support, changes, upgrades, commissioning and decommissioning.
- Rack cabling, cable routing and cable management within racks; support for component upgrades, swaps, change-out, lights-on verification, and reboots.
- Understand the installed infrastructure design at all locations, including potential impact on business services in the case of infrastructure issues or outages.
- Perform infrastructure-related incident resolution, change management activities and service requests or tasks via the ticketing system.
- Maintain infrastructure facilities, including hardware equipment, cabling/patching and IT rooms, in a clean, secure and proper operating state to eliminate disruptions in service.
- Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, and Return Merchandise Authorization (RMA).
- Periodically recommend stock levels for critical infrastructure spares to ensure incidents are resolved within documented SLAs.
- Manage data center logistics, assisting with shipping, provisioning and decommissioning processes.
- Assist with asset and inventory management of hardware and data center supplies.
- Act as the local site interface for vendors (telecommunications providers, equipment vendors and associated service partners/contractors, backup media handling transport and storage service providers for tape backup and local facility management providers).
- Complete infrastructure support-related security and controls and compliance tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
- Participate and support SWAT team activities in response to incidents/problem resolution.
- Participate in Change Review Board (CRB) meetings to support change activities.
- Work with the appropriate team to develop communications to end-users about planned and unplanned outages.
- Perform required backup media handling support.
- Provide rollout and implementation support for projects and new technology programs, including capacity management, device replacement, remediation and retirement activities.
- Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities (drill/exercise and real events).
- Provide assistance (e.g., temporary network setup) for plant and refinery special activities (e.g., turnaround), operational events and special business activities as applicable to the location being served.
- Emergency response (on-call) support to system outages.
Qualifications
- Minimum 5 years of technical experience in infrastructure support or related field.
- Strong ticketing experience and the ability to research and solve complex issues independently.
- Ability to lift heavy equipment; forklift experience preferred.
Onsite Support Technician employer: W3Global
As an Onsite Support Technician, you will thrive in a dynamic work environment that values technical expertise and hands-on problem-solving. Our company fosters a collaborative culture where employee growth is encouraged through continuous learning opportunities and support for professional development. Located in a state-of-the-art facility, we offer competitive benefits and a commitment to maintaining a safe and efficient workspace, making us an exceptional employer for those seeking meaningful and rewarding careers in infrastructure support.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to infrastructure support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Check out our website for openings and apply directly! We love seeing candidates who are proactive and genuinely interested in joining our team. Plus, it’s a great way to get noticed!
We think you need these skills to ace Onsite Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in infrastructure support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with equipment and ticketing systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Support Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We value independent thinkers who can research and resolve problems, so share those success stories that demonstrate your technical aptitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at W3Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to infrastructure support. Be ready to discuss your hands-on experience with racking, stacking, and troubleshooting equipment. Familiarise yourself with common issues and solutions, as well as the ticketing systems you've used.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved independently. Think about specific incidents where your troubleshooting skills made a difference. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Get Familiar with Safety Protocols
Since the role involves lifting heavy equipment and possibly using a forklift, be prepared to discuss safety measures you've taken in previous roles. Highlight any relevant certifications or training that showcase your commitment to safety in the workplace.
✨Communicate Clearly and Confidently
As you'll be acting as a local site interface for vendors and end-users, strong communication skills are key. Practice explaining technical concepts in simple terms and be ready to discuss how you would keep stakeholders informed during outages or changes.
