At a Glance
- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a leading tech firm in London with a focus on cloud solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and professional growth opportunities.
- Other info: Collaborative environment with exciting projects and career advancement potential.
- Why this job: Be at the forefront of cloud technology and make a real impact in customer service.
- Qualifications: Hands-on AWS experience and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS Connect Architect in London employer: W3Global
Join a forward-thinking company in London that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As an AWS Connect Architect, you will have the opportunity to work with cutting-edge technology while enjoying a supportive work culture that prioritises employee growth through continuous learning and development. With a focus on best practices and a commitment to excellence, this role provides a meaningful chance to make a significant impact in the field of cloud-based contact centre solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with AWS or in contact centre solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a project showcasing your expertise in Amazon Connect and AWS services. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common AWS scenarios and case studies. We recommend practising your responses to technical questions and being ready to discuss how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace AWS Connect Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about AWS solutions and how your expertise aligns with our needs. Let us know what excites you about the role and why you’d be a great fit for our team.
Showcase Your Technical Skills:When filling out your application, make sure to mention your experience with CI/CD practices, Terraform, and CloudFormation. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at W3Global
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and related services like Lambda and API Gateway. Be ready to discuss how you've used these tools in past projects, as practical examples will really impress the interviewers.
✨Showcase Your CI/CD Experience
Since CI/CD is a key part of the role, prepare to talk about your experience with deployment automation and DevOps practices. Bring specific examples of how you've implemented CI/CD pipelines and the impact it had on project delivery.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that test your problem-solving abilities. Think through some common challenges in contact centre solutions and be ready to explain how you would tackle them using AWS technologies.
✨Communicate Clearly with Stakeholders
Strong communication skills are essential for this role. Practice articulating complex technical concepts in a way that's easy for non-technical stakeholders to understand. This will show that you can bridge the gap between tech and business needs.
