Project Management Services in London

We are seeking an experienced Head of Change to lead our Change function and play a key role in the continued evolution of W1M as we deliver our growth strategy. This role will be responsible for aligning and prioritising change activity across the business, ensuring effective delivery of initiatives across all functions. It will involve balancing internal capability with external delivery partners to support growth, efficiency, and regulatory readiness in line with our strategic objectives. As a member of the COO leadership team, you will play a pivotal role in embedding and evolving a change operating model that enables the successful delivery of current and future transformation priorities.

W1M was formed in 2024 through the merger of London & Capital and Waverton, two established wealth managers with over 40 years of history. Since then, the business has grown to over 400 employees and manages approximately £27+ billion in assets under management. We are a UK wealth management firm operating in a regulated environment, providing investment and wealth management services to private clients, families, charities and institutions. Our values underpin how we work together and with our clients, shaping a culture focused on high standards, collaboration, integrity and adaptability. We have a collaborative working environment where people are given the opportunity to contribute meaningfully to the development of the business.

Key Accountabilities:

• Evolve the Change function into a flexible operating model leveraging internal resources, secondments, and external partners.
• Ensure all change initiatives are aligned to strategic priorities, business outcomes, and regulatory obligations.
• Define and maintain the firm’s delivery framework and prioritisation model to ensure consistency, control, and value realisation.
• Provide oversight of programme and project delivery, including risks, dependencies, and benefits, through established governance forums.
• Act as an escalation point for delivery risks and issues, ensuring appropriate resolution and executive visibility.
• Maintain high standards of delivery governance, ensuring initiatives are appropriately planned, resourced, and tracked.
• Support benefit realisation and post-implementation reviews to ensure outcomes are measured and sustained.
• Promote consistent approaches to change planning, budgeting, risk management, and documentation across the portfolio.
• Build organisational change maturity through structured methodologies, knowledge sharing, and continuous improvement.
• Enhance the project sponsorship model across the business, ensuring clear ownership and accountability for delivery success.
• Chair Change and Transformation governance forums.

Background/Experience and Competencies Required:

• Proven experience leading business change within wealth management or financial services.
• Relevant change or project management qualifications (e.g. Prince2, PMI, Agile, Six Sigma).
• Experience designing and embedding change strategies, prioritisation frameworks, and portfolio management disciplines.
• Strong leadership experience across cross-functional teams, including internal and external resources.
• Broad experience across both business and technology change, including digital transformation, regulatory programmes, and operating model design.
• Strong stakeholder engagement skills with experience influencing at executive and board level.
• Familiarity with FCA regulatory expectations, including Consumer Duty, operational resilience, and conduct risk.
• Experience managing third-party delivery partners or flexible resourcing models.

About You:

We are looking for someone who combines strong change leadership experience with a practical, commercial mindset. You are likely to be:

• Highly credible at senior stakeholder level, able to influence and challenge constructively.
• Structured in your thinking, with strong governance and delivery discipline.
• Comfortable operating in a fast-paced, evolving environment.
• Pragmatic and delivery-focused, balancing control with pace.
• Able to build strong relationships across business, technology, and external partners.

Why Join W1M?

This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey. The role offers:

• The opportunity to shape and lead a critical enterprise-wide function.
• Significant exposure to senior leadership and strategic decision-making.
• A fast-paced, collaborative environment with real autonomy and impact.
• The chance to influence how change is delivered across a rapidly scaling business.

Equal Opportunity Statement:

W1M is an equal opportunities employer and welcomes applications from all suitably qualified candidates in accordance with the Equality Act 2010.